Summary of key findings
● 96% operate monthly payrolls, proving to be the most common payroll frequency ● 11% of payroll teams are a standalone department, 38% are within the finance department and 47% were within the human resources (HR) department ● Correctness is promoted throughout the profession, with 77% operating at an accuracy level of 96–100% , and 20% achieving a 100% accuracy rate ● 61% of the payroll errors tracked occurred due to missed hours / overtime hours ● 38% use KPIs and 62% don’t ● 83% used payroll errors / accuracy rate as a KPI ● 66% had overpayments in the previous tax year (6 April 2022 – 5 April 2023), with 89% being recovered ● A promising 95% of the respondents made all statutory payments and submissions on time last tax year to HM Revenue and Customs (HMRC) ● 67% believe it’s desirable for potential candidates to have a CIPP payroll qualification ● 85% of the respondents process benefits, with the majority payrolling these ● 43% of the respondents process payroll giving deductions ● 44% have 91 – 100% of staff paying into a pension scheme through payroll ● 76% process pension deductions as salary sacrifice arrangements, this is a 7% uplift from last year figures, despite national minimum wage (NMW) / national living wage (NLW) increases ● 31% have 91 – 100% of staff use salary sacrifice for pension contributions ● A commendable 61% of respondents pay above the minimum contributions for automatic enrolment ● 21% offer saving or borrowing through payroll ● 13% offer earned wages access (EWA), an increase of 4% from last year ● 13% process expat payrolls.
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