Introduction
2023 is the 15th year of the CIPP’s Benchmarking Survey .
The survey asked a variety of questions and was open to the whole payroll industry. This broadened scope has enabled the CIPP to produce a report that payroll professionals can use to benchmark payroll departments and services, as well as providing insight into how the rest of the industry is performing.
This report will explore:
● Payroll services ● Geographics and demographics ● Organisation details
● Processing and the payroll team ● Payroll frequency and payrolls ● Accuracy, timeliness and completeness ● KPIs ● Overpayments ● Submissions ● Value for money ● Benefits ● Saving for the future ● Global.
* Please note: bureau respondents may have selected multiple business sectors. * Percentages have been rounded to the nearest whole number for clarity and in some instances may not total 100%.
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