Benchmarking survey report 2023

Payroll services

In-house or outsourced? Like last year, the survey asked respondents if they mainly processed in-house payrolls or provided payroll as a service. The responses were:

Do you process mainly in-house payroll or mainly provide payroll as a service to clients?

20% Payroll service provider

80% In-house payroll

The audience was overwhelmingly from an in-house payroll ( 80% ) environment, similar to last year. However, there was an increase in the payroll services provider audience this year, rising from 13% to 20% .

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