BOOK I NG COND I T I ONS
can also offer you an alternative dispute resolution (“ADR”) scheme for the resolution of disputes arising out of, or in connection with this contract. The ADR scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of dispute resolution, without the need to go to court. The service may also be used for disputes involving personal injury and sickness. Your request for ADR must be received by ABTA within eighteen months of the date of return from holiday. Outside this time limit, the ADR scheme may still be available if we agree, but the ABTA Code does not require such agreement. Further information on the Code and ABTA’s assistance in It is your responsibility to ensure that you are in possession of all necessary and up-to-date travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation and/ or provide personal details as may be required. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Those passengers with a non- British passport must check passport and visa requirements with the Embassy or Consulate of the countries to or through which you are intending to travel. For European holidays you should obtain a completed and issued form EHIC prior to departure. All passengers flying to or via the USA must have machine-readable passports. Airlines operating to the US are required to obtain certain information from passengers prior to the departure of the flight from the UK. Other destinations may also require this information. You should take up-to-date health advice about the health precautions you will need to take prior to departure. Information on health is contained in the Department of Health’s leaflet (Health Advice for Travellers) which can be obtained by telephoning 020 7210 4850. Further information can be obtained by visiting www.hpa.org.uk. The Foreign & Commonwealth Office has up-to-date advice on health and safety across the globe, as well as local laws, and passport and visa information. Please check https://travelaware.campaign.gov.uk/ regularly for updates ahead of travel, as the advice can change. 20. Conditions of suppliers The services which make up your arrangements are provided by independent suppliers whose terms and conditions will apply. These terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant terms and conditions are available on request from ourselves or the supplier concerned. 21. Behaviour It is your responsibility to ensure that you and all members of your party do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage). If, in our reasonable opinion or that of our suppliers, your behaviour is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our agents and/or our suppliers (e.g. including representatives on their behalf such as hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our agents and suppliers, including terminating your arrangements, in which case our and our agents’ and suppliers’ responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination. 22. Financial security We provide financial security for arrangements including flights by way of a bond held by the Civil Aviation Authority under ATOL number 3228. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom. We are also a member of the Association of British Travel Agents (ABTA number V0156). If your arrangements do not include flights, ABTA will financially protect your holiday in the same way. ABTA can be contacted via their website ABTA.com. We or the suppliers identified on your ATOL certificate will provide the services listed on the ATOL certificate (or a suitable alternative). In some cases when neither we or the supplier are able to do so for reasons of insolvency an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL Scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL Scheme. 23. Booking Condition Amendments and Right to Refuse Travel Arrangements We reserve the right to add, withdraw and/or amend any of our booking conditions at any time and without notice and furthermore reserve the right to refuse any booking. resolving disputes can be found on www.abta.com. 19. Passports, visas and health requirements
impossible or entails disproportionate costs (taking into account the extent of the lack of conformity and the value of the arrangements affected), we will instead pay you compensation subject to clause B of section 15. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. Please note that it is a condition of our acceptance of the responsibility above that you inform us and the supplier concerned without undue delay of the lack of conformity you perceive; and allow us a reasonable period in which to remedy it. If in the unlikely event we refuse to remedy the lack of conformity or where immediate remedy is required, you may take reasonable steps to remedy the lack of conformity yourself and request reimbursement of the necessary We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents. B. Limitations of responsibility In these terms and conditions, our responsibilities are and payment of compensation is limited as follows:- We will not be responsible or pay you compensation for any lack of conformity injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:- (a) the act(s) and/or omission(s) of the person(s) affected; (b) the act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements and which were unforeseeable or unavoidable; or (c) Unavoidable and extraordinary circumstances as set out in clause 11. We will not be responsible or pay you a price reduction or compensation:- a) for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you. b) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business. Any price reduction or compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):- (a) whether or not you have followed the complaints and notifications procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. (b) the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements. (c) deduction that we must make to take account of any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question. (Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.) Luggage or personal possessions and money The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate When arranging transportation for you, we rely on the terms and conditions contained within any applicable International Conventions. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask us for copies of these Conventions. Any other claims which don’t involve injury, illness, death or damage caused by us or our suppliers intentionally or negligently; or other liability that can’t be limited by law The maximum amount we will have to pay you in respect of all such claims is three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your arrangements. 16. Assistance in the event of difficulty or unavoidable and extraordinary circumstances We will provide appropriate assistance without undue delay in the event that you experience difficulty including where you are unable to return to your agreed point of departure because of unavoidable and extraordinary circumstances as set out in clause 11. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your arrangements whilst away, you must immediately inform the airline or supplier of the service(s) in question. This must be confirmed in writing to the airline/supplier as soon as possible. If the complaint cannot be resolved to your satisfaction, you should contact us using the following email address: email@example.com. We will do our best to assist. If you remain dissatisfied, you must write to our Customer Relations Manager Customer Relations, Travel 2 Limited, 8 Elliot Place, Glasgow G3 8EP within 28 days of the end of your arrangements giving your booking reference and full details of your complaint. Failure to follow the procedures set out in this clause will affect ours and the applicable supplier’s ability to investigate your complaint, and may affect your rights under this contract. In the event that your complaint remains unresolved following our complaints procedure, you may wish to refer the matter to the ABTA Arbitartion scheme (see clause 17) or the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link: http://ec.europa.eu/odr. 18. Arbitration We are a member of ABTA, membership number V0156. We maintain a high standard of service to you, in accordance with ABTA’s Code of Conduct. We expenses you incurred in doing so. In relation to all other bookings insurance in place to cover any losses of this kind. Claims covered by an International Convention act or omission. 17. Complaints In the unlikely event that you have any reason to complain about any
the room type booked could cause cramped conditions. If you have booked a family plan room type for two adults then it is likely that only the adults will be paying guests at the hotel and receive bedding while the accompanying child(ren) will be on a free of charge basis and be expected to share the existing sleeping arrangements with the adults. Flight Seating If you have a special request in relation to flight seating you must advise us at the time of booking. We regret we cannot guarantee any request will be met. Confirmation that a special request has been noted is not confirmation that it will be provided. All special requests are subject to availability. Failure to meet any special request will not constitute a breach of contract. Baggage Allowance Many airlines charge extra for baggage. On US and Canadian Domestic flights airlines charge locally for checked baggage, including for flights sold in combination with International tickets. Information can be found on the carrier’s website. Please ask for details at the time of booking. Excess charges will apply if your allowance is exceeded on any flight. Brochure Accuracy Please be aware that brochures are written and produced many months in advance. However, changes and errors can sometimes occur and we ask you therefore to check for the latest holiday details at the time of booking. In addition to hotel information, please bear in mind that changes and alterations can also affect escorted tour, cruise and pre-planned self-drive itineraries. This may be due to local holidays, festivals or special events, adverse weather conditions, essential maintenance projects or other circumstances outside our control. The availability of some facilities and amenities including restaurants, water sports and Kids’ clubs may be affected by local conditions, such as inclement weather, public holidays or low occupancy. Please check with us at the time of booking. Check-in & Check-out times Generally, check-in times range between 2pm and 4pm, and check-out between 10am and 12 noon. Subject to the availability of rooms, you may be able to check in earlier. Early check-in is at the discretion of the hotel and cannot be guaranteed unless you book and pay for the accommodation from the night prior to arrival. Climate The climate chart and weather guide on the introduction page for each country has been compiled with the aid of information supplied by various meteorological offices. This chart is for guidance only and we cannot accept responsibility for any adverse weather conditions which may impact your holiday enjoyment. Departure Tax All UK departure taxes and UK airport passenger facility charges (which vary by departure airport) are pre-paid and added to the cost of your air ticket and will be quoted at the time of booking. Various countries impose their own departure tax which may not be included within the cost of your air ticket. Please check with us at the time of booking. Please ensure you have sufficient local funds available upon departure. Hotel Extras Parking charges at hotels may be applicable and are not included in the prices shown. Leisure facilities featured at hotels are not necessarily free of charge. The use of facilities such as health clubs, tennis courts, golf courses, horse-riding, motorised watersports and scuba diving are normally subject to a fee. Some facilities may also only be available seasonally. Hotel wi-fi may be subject to a fee. Please enquire at the time of booking. Maintenance Renovations and/or construction work may sometimes be taking place at your chosen hotel/resort. When we have been advised of this and consider that it may affect the enjoyment of your holiday we will notify you as soon as possible. However, while every effort will be made, it may not always be possible to advise you of emergency repairs prior to your departure from the UK. Meals When purchasing holiday arrangements on a half board, full board or all inclusive basis, please note that some hotels require that meals may only be enjoyed in the main restaurant. Furthermore, please note that meals may only be available at limited times. A supplement may be required to dine in other restaurants, or when ordering certain food or beverage items. Please check with us at the time of booking as to what is included. Rooms Most hotel prices are based on a standard room for up to two adults. Upgraded room types are available at a supplement; meals are only included where stated. Rooms are generally allocated on a ‘run of house’ basis, which means you can be allocated a room in any part of the property, unless otherwise stated. Smoking Most hotels, airlines and coach companies now operate a complete non- smoking policy. Cities in some countries ban smoking in public places such as bars and restaurants. Please enquire at the time of booking. Special offers Special offers cannot be used in conjunction with any other offers or be combined with other special offers. Special offers are subject to availability and terms and conditions will apply. Offers can be revoked at any time. Star Ratings Every effort has been made to ensure that the hotels and other accommodation featured in this brochure are correctly represented and will fulfil your expectations for quality and service. It is important to note that, where used; the star classification system is our own and does not conform to any internationally recognised system. The rating, in our opinion, reflects a true representation of the merits of each property. Inevitably, standards will differ slightly between the many destinations which we feature. 2* Economical and comfortable accommodation offering a simple standard of room and limited facilities. 3* Comfortable accommodation with standard rooms, amenities and public areas. Most three-star properties offer a restaurant on-site and some have a swimming pool. 4* Good superior accommodation offering a selection of services. Most four- star hotels feature a choice of restaurants and in addition, many also have a health club and swimming pool. 5* Five-star hotels offer the highest standards of service and facilities and are acknowledged as the leading properties in the area. 5+* The adjacent symbol gives recognition to hotels of exceptional quality. +* Indicates a hotel falling between two categories. Utilities In most of the destinations featured in this brochure, supplies of water and electricity are generally very reliable, however in some of the less developed and more remote destinations you may experience occasional power cuts and water restrictions. Water quality can also differ from the UK and we recommend drinking bottled water which is widely available.
This important information together with the booking terms and conditions form the basis of your contract with Travel 2 Limited. Additional Beds Prices for three and four people sharing a room are available on request. Hotels that do not charge for children will expect them to share the existing sleeping arrangements with accompanying adults, and will make an additional charge if extra sleeping arrangements, such as a rollaway or camp bed, are required. However it should be noted that additional sleeping arrangements in
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