Important Information
REPLACEMENTS To request a replacement for damages or warranty, please fill out the enclosed Feather Lodge replacement/return form and fax or email to orders@featherlodge.com, you may also download this form from our website. Damaged items must be reported within seven (7) days of delivery. We do require pictures of the damaged item to be sent. We may request that all damaged parts/products to be returned upon delivery of any replacement parts. If the dealers necessary steps listed here are not met within 30 days from delivery of replacements, Feather Lodge will charge your dealer account for the price of replacements. Replacements will not be honored if the item being replaced has been installed/assembled or altered. (i.e. handles/holes drilled, etc) Replacements generally take 3-7 days for processing and shipping, but can vary based on part availability. RETURN POLICY Cabinets can be accepted for return for up to 60 days after delivery date. We can only accept RTA returns in good condition and original packaging. Assembled, modified or special order cabinets cannot be returned. RTA cabinets that are assembled cannot be returned. All returns are subject to inspection and a 25% restocking fee. Dealer is responsible for cost to return cabinets. Returns are accepted for credit only, and applicable credit will be applied to the dealer account. Credit cannot be given for product returned without the proper paperwork. Orders that are confirmed but are canceled prior to delivery or refused upon delivery will also incur a restocking fee. To request a return, please fill out the enclosed replacement/return form send via email to orders@featherlodge.com PLEASE BE ADVISED Please see our Mandatory Receiving Document on the following page. We advise that you post this document in your receiving area and discuss with you receiving department in detail.
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