Feather Lodge - GHI - Dealer Catalog 11.8.16.pdf

NOTICE Mandatory Receiving Requirements Mandatory steps for receiving a shipment from Feather Lodge. Step 1: Check skid and loose piece count on Bill of Lading(BOL)/Delivery Receipt(DR), andmatch it to the actual amount of skids and loose pieces on the pallet. Step 2: Visually check pallet for damage s . Step 3: Check packing slip (located on shrink-wrap of pallet) against the actual items on the pallet. Step 4: Make appropriate notes on the BOL/DR. Step 5: Sign Bill of Lading(BOL)/Delivery Receipt(DR). Step 6: Pictures of any damaged product and packaging are required. If something appears to bemissing Make a note on all copies of the BOL/DR that lists the items that are missing. If there appears to be damage to the product or the boxes Make a note on all copies of the BOL/DR that says the following: "(Box Damage/Product Damage) — subject to customer approval." Note: When requesting parts for concealed damages, replacement parts cannot be provided at No charge if the cabinet has already been assembled. Parts must be requested at the time of inspection, not after the cabinet has been assembled and is ready to be installed. IMPORTANT The driver cannot leave until you have signed the BOL/DR — take the time and get it right as quickly as possible. If the driver leaves your dock and you have signed the BOL/DR with no additional notes, you are stating that everything on your order is received in full and in good/acceptable condition! Claims made beyond this point will be subject to additional charges. See our Dealer Catalog for questions pertaining to Warranty issues.

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