Jay Leaf-Clark | Resume |

CAREER EXPERIENCE HEAD OF IT

PLATFORM MIGRATIONS

HEADSPACE | Los Angeles, CA | 2017-2018 Fundamental in identifying, recommending, implementing, and supporting technology solutions while partnering with stakeholders to identify areas for improvement and continually assessing solution o  erings for potential benefits to the organization. Manage a high-performing technical support department consisting of geographically distributed managers and team members. Directly manage departmental OpEx/CapEx budgets; determining financial targets, budgets, and business plans to exceed defined goals. Lead organizations Desktop, Service Desk, Asset Management, Mobility, Point of Sale, and Core Services Teams. Manage team of Systems Engineers who administer the organizations Exchange, O365, Skype for Business, Email Archiving, and Spam Filtering platforms. Work directly alongside 3rd Party vendors to customize enterprise tools to better suit organizational needs. Oversee and have responsibility over all critical departmental projects, audits, compliance initiatives, and system rollouts/updates. Accomplished information technology sta  results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Sustained organization's e  ectiveness and e  ciency by defining, delivering, and supporting strategic plans for implementing information technologies. Verified application results by conducting system audits of technologies implemented. Managed organizations enterprise video conferencing platform across all locations in the organization. Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures. AMERICAN AIRLINES | Fort Worth, Texas | 2013 - 2015 Promoted organizational success through information technology strategies by managing sta  , implementing network security at the corporate level as established by corporate security director, and researching technological strategic solutions. Accomplished information technology sta  results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Sustained organization's e  ectiveness and e  ciency by defining, delivering, and supporting strategic plans for implementing information technologies. Verified application results by conducting system audits of technologies implemented. Managed organizations enterprise video conferencing platform across all locations in the organization. Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures. IT MANAGER LEAD TECHNICAL ANALYST CHARLES SCHWAB | Phoenix, Arizona | 2012 - 2013 LEAD. IT DIVISION TECHNICIAN APOLLO GROUP | Phoenix, Arizona | 2008 - 2012 IT MANAGER DONALD DURRAH REAL ESTATE GROUP | Cleveland, Ohio | 2004 - 2010 IT DIRECTOR ACTIVE NETWORK | Dallas, Texas | 2015 - 2017 Fundamental in identifying, recommending, implementing, and supporting technology solutions while partnering with stakeholders to identify areas for improvement and continually assessing solution o  erings for potential benefits to the organization.

SOFTWARE PLATFORMS

SCCM Altiris

Marimba Tuner LogMeIn Central CasperSuite SolarWinds

PROFESSIONAL REFERENCE TAYLOR ROSE General Manager, Active Network

720.431.7643 sheryl.hoskins@active.com

CASSONDRA HERREN Regional VP, Voyager Sopris Learning 818.858.2191 cassondra.herren @gmail.com WILL BUMPUS Associate Director, KPMG 832.265.4162 tammy.pitts@kpmg.com

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