Jay Leaf-Clark | Resume |


PROFILE Information Technology Professional with over a decade of experience in operations and broad-based management in support roles for design, development and implementation of key operating systems while employing leadership, vision, and direction to team leaders and clientele alike. Repeated success guiding global business strategies with established and emerging technologies to achieve maximum operational impacts with minimum resource expenditures. Adept in the development of in-depth knowledge of new/emerging industry and marketplace technologies and trends to share with appropriate business and IT stakeholders.

linkedin.com/ jayleafclark Los Angeles, CA

310-968-4578 J ay@Leaf-Clark.com

EDUCATION Bachelors of Science in Information Technology University of Phoenix Phoenix, Arizona 2020 TECHNICAL SKILLS SOFTWARE PLATFORMS MS O  ce; MS Exchange; SharePoint; Proofpoint; Smarsh; SCCM; CyberArk; ITAM; Altiris; Caspersuite; Shares; Sabre; RSA; Oracle; Marimba Tuner; Juniper; Cisco VPN; Azure; AWS; SECURITY TECHNOLOGIES Mobile Iron; SOTI, PGP / McAfee Encryption; Enterprise Anti - Virus Tools; Badge Network Security; SSL; SSH; CERTIFICATIONS SOFTWARE PLATFORMS Apple ACMT Apple ACSP CompTIA Project + CUCM; iOS; Android; AirWatch; Intune; Mobile Iron; Avaya Site Administator NETWORKING LANs; WANs; VPNs; Router; Firewalls; Server Management Mac OS X (All); Windows (All); iOS; Android; ChromeOS; Unix; Linux TELEPHONY Okta; ADFS; SYSTEMS


CapEx | OpEx Budget Management Network | Security Infrastructure Management Enterprise Communications|Executive Presentations IT Change Management |Training | Documentation Technology Systems Migrations|Adoptio

ITIL Foundations HIPPA |PCI |SOC | SOX Compliance SLA KPI Metrics Reporting Full Life-cycle Asset Management Agile Project Management


HEAD OF IT Rival Inc | Greater Los Angeles Area | 2019 - Present Responsible for the selection, implementation and operation of all technology infrastructure deployed at Rival, including the cloud infrastructure, local / wide area network and server services, telephony, collaboration, service monitoring, user support/help desk, workstation management, servers, storage and related software. Operationally responsible for ensuring the availability, integrity, security and scalability of IT infrastructure across Rival. Lead technology infrastructure and operations strategy and execution for the enterprise. Develop infrastructure standards and IT operations processes to ensure the security, availability, stability and scalability of enterprise solutions. Plan, manage and implement leadership for the operations and infrastructure area. Identified opportunities for automation, cost savings, and service quality improvement for end users. Manage the business case, selection and ongoing management of 3rd party providers for outsourced infrastructure services. Includes cloud services, server operations, networks, and desktop configuration. Also responsible for implementation, standardization and ongoing management of 3rd party providers delivering infrastructure services to agreed SLAs. Develop and maintain an overall organizational model and resource plan to ensure e  ective and consistent delivery of infrastructure services and management of 3rd party service providers. Bird Rides, Inc | Los Angeles, CA | 2018 - 2019 Responsible for overall management of all internal IT Operations, Infrastructure, and IT sta  @Bird. Set the strategic direction for IT Ops and manage the department daily activities. Provide guidance and strategy on solution design and overall system/data architecture. HEAD OF IT

Partner with business stakeholders to understand solution pain points, troubleshoot complex planning issues, and propose long term solutions. Organize and lead teams to develop new supply chain functionalities and business processes Improve data governance, data maintenance, and data quality monitoring processes to ensure high data integrity across all system modules. Drive continuous improvements on solution scalability and reliability. Responsible for maintaining system architecture documentation, including reviewing and approving data dictionary and interface changes.

CompTIA Security + CompTIA Network + CompTIA Network + CompTIA A+ ITIL Foundations

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