NSLHD’s new palliative care navigator service Palliative care patients have avoided the distress of emergency department transfers through a new service offered at NSLHD. The district launched the first
Palliative care patients can receive timely and
“In its initial phase, the service has shown amazing success and the feedback from their families has been overwhelmingly positive,” said Jerry. Patient Maria, 93-years-old, was spared an emergency department visit through the service. Palliative care staff managed her symptoms and ensured she stayed at home as she wished. Her daughter Margi appreciated the support.
palliative care navigator service in NSW under its virtual care service.
appropriate care directly at home instead of attending an emergency department. Virtual Care and Hospital in the Home Services General Manager Chenyao (Jerry) Yu said patients could stay at home where they were more comfortable and it was less distressing being in a hospital setting.
Spearheaded by specialised palliative care clinical nurse consultants Kim Offner and
Jennifer Andresen, this innovative service integrates the AvoidED ambulance referral pathway. This pathway provides a single point of access for NSW Ambulance Service to refer patients who need urgent care but do not require emergency department visits.
Palliative Care Navigator CNCs along with paramedics
36 NSLHD 2024 Year in Review
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