MAJOR DIVISIONS OF THE MDTA The work of the MDTA is handled by its 1,697 dedicated employees. Employees work in the following functional areas, with the largest number of employees serving in the Division of Operations and the Maryland Transportation Authority Police. Audits: Responsible for providing independent and objective approaches to improving the effectiveness of the MDTA’s management and internal controls. Asset Management and Support Services: Responsible for planning, procuring, and managing various Preventative Maintenance and ancillary contracts and services; develops, implements, and ensures Preventative Maintenance and Warranty Programs compliance for all facility assets; and oversees the day-to-day operations of the MDTA’s Enterprise Asset Management System. Civil Rights and Fair Practices: Responsible for the development, oversight, and administration of the Minority Business Enterprise, Small Business Reserve, Veteran Small Business Enterprise, and the Equal Employment Opportunity & Diversity Programs. The section is also responsible for the implementation of the Title VI Program at the MDTA. Communications and Marketing: Serves as the official voice of the MDTA for the media and the public and manages the MDTA communications, outreach, and education efforts. Customer Experience: Responsible for the strategic planning and direction of the MDTA customer experience to ensure exceptional customer service is delivered to the MDTA’s customer base; develops and sustains a premier customer service culture; manages frontline customer service positions and the MDTA’s reoccurring customer service training programs; collects customer data and analytics to holistically evaluate customer service; and establishes control systems, standards, and processes that ensure exceptional customer service. Electronic Toll Collection Program (3G ETC): Responsible for the development, implementation, and transition of the MDTA’s next generation toll collection system and the ongoing planning and maintenance of the electronic toll collection system.
Engineering and Construction: Provides stra- tegic direction and coordination of asset resourc- es as well as direction and management of the design, construction, and contract maintenance of the MDTA’s facilities. Environment, Safety, and Risk Management: Responsible for employee safety, risk management, and environmental compliance programs; managing the tracking, inventory, safeguarding, and disposal of MDTA property and equipment; and providing oversight of the collection of monies owed to the MDTA from responsible parties who damage MDTA facilities. E-ZPass® Operations: Responsible for over- seeing electronic toll operation contract vendors, E-ZPass customer service operations, and electronic toll collection quality assurance. Facility Operations: Oversees all bridges, tun- nels, turnpikes, and buildings under the jurisdic- tion of the MDTA. Its functions include the opera- tion, management, and maintenance of the MDTA’s facilities. Finance: Responsible for all financial and accounting services for the MDTA. This includes overseeing the investment of funds; developing and managing the operating budget; issuing debt; analyzing and reporting toll revenues; reviewing and processing the payment of all expenses; preparing and maintaining all financial records, financial forecasts, reports, and statistics; and establishing procedures and methods for monitoring the collection, reconciliation, safeguarding, and deposit of all toll revenue. External and Government Affairs: Responsible for coordinating with federal, state and local elected officials regarding MDTA projects. The office initiates departmental legislation and coordinates the MDTA’s responses to all legislation introduced during the State legislative session that impacts the MDTA. The section also assists elected officials with information and constituent inquiries that relate to the MDTA. Human Resources and Workforce Develop- ment: Responsible for employee relations, recruit- ment, compensation, and training.
Annual Comprehensive Financial Report For Fiscal Year Ended June 30, 2024 | 11
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