San Diego Health - Spring 2024


New Options in Digital Health

“Digital health is here to stay. Having everyone online, being able to schedule online and having options where you can see physicians virtually, it’s all working very well together.” !"#$%&#"'()*(+*,-#."/#."0*&(1" /(#&0$-"&21,+/$)&,2",11&0(+." $/34-$),+5"656)(/6."60+&776" *($-)*."$2#"&2)(+2$-"/(#&0&2(" 7*56&0&$2."60+&776"0-&2&0 available at, allows patients to see wait times for all Scripps HealthExpress locations then notify their desired location that they are en route. Once notified, staff at the selected location place the patient in the queue. “On My Way is a great way to prepare for your visit and reduce your wait time,” says Dr. Wetherhold. “Imagine, you need to be seen and you go to a walk-in clinic and the line's out the door. This gives you an estimation of what kind of a wait to expect.” For those who are less tech-savvy or simply prefer to do things the traditional way, Dr. Wetherhold stresses that options for setting appointments over the phone and in-person doctor visits aren’t going anywhere. “Patients are loving telehealth, but in-person options are not going away,” he says. “We always enjoy seeing people face-to-face.” To learn more about Scripps' digital health options, visit

Convenient care options for Scripps patients are just a click away

 SCRIPPS PATIENTS HAVE MORE WAYS than ever to get connected to the care they need when they want it. In addition to the virtual care and telemedicine options patients embraced during the pandemic, Scripps now offers a variety of timesaving same-day, digital health options, including on-demand video visits with a primary care doctor, online appointment scheduling and a convenient way to check wait times at Scripps HealthExpress locations. “Digital health is here to stay,” says David Wetherhold, MD, chief medical information officer, ambulatory systems, Scripps Health, and internal medicine physician, Scripps Clinic. “We're seeing close to the 20% mark for our overall telehealth visits, which is pretty impressive, and we have about 85% of our patients on MyScripps online patient portal. Having everyone online, being able to schedule online and having options where you can see physicians virtually, it’s all working very well together.” Scripps’ convenient on-demand video visits with a primary care provider bring health care to patients. Scripps expanded its on-demand options to include primary care. The service is available to current Scripps Clinic and Scripps Coastal Medical Center patients who already have a Scripps primary care physician. It’s available Monday through Friday, 8 a.m. to 7 p.m., and weekends, 8 a.m. to 5 p.m. Wait times are generally around 10 minutes. “It may not be an on-demand visit with your primary physician, but it will be a Scripps provider who has access to all your records,” says Dr. Wetherhold. Patients who prefer to see their established doctor can now view all available appointment times and schedule their appointment online at Many Scripps Clinic and Scripps Coastal primary care physicians and specialists offer online scheduling, and more are adding the service. Other digital advances include On My Way for Scripps HealthExpress visits. This feature, also


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