8 Brand Promises
Enthusiasm & Energy
Can Do
We’ll do our best to make your day happier with our enthusiasm and energy
We’ll get it done with urgency and flexibility - “No” doesn’t work
Appreciation
Collaborative
We will show real appreciation for you being here
Our place will be shipshape to help you work, relax and be comfortably
Proactiveness
Practical
You can rely on our spontaneous knowledge and helpfulness; if we don’t know we will find out
Our food and drink will be fresh, authentic, cleverly presented and always delicious
Respect
Fuss-Free and Honest
We will respect your personal space and privacy
If we make a mistake, we will fix it with an honest apology and no fuss
2 March 2016
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