CUSTOMER-CENTERED INNOVATION
INTRODUCTION
PEOPLE-FIRST CULTURE
OPERATIONAL EXCELLENCE
GRI INDEX
Product Quality We engineer quality, reliability, and durability into every S&C product. Our operations teams follow quality processes to ensure our products consistently meet customers’ needs and expectations. We drive continuous improvement by monitoring all customers’ experiences through a quality management system, and we take action to address customer concerns. Throughout 2024, the global quality team focused on the following initiatives: • Placing greater emphasis on process controls and increasing use of digital inspection reports. This resulted in a 25 percent reduction of our customer complaint metric for assembly defects across all value streams. • Implementing control and monitoring devices across multiple product lines. • Using a system to create and review standardized inspection plans for components. Improving Inspections with More Thorough Audits In 2024, we piloted a new layered process audit (LPA) system on our Pad-Mounted Gear assembly line in Chicago. The new process, intended to enhance product safety, efficiency, and quality, incorporates inspection checkpoints at key intervals throughout assembly. Nearly 70 team members were trained on the new process. In addition to the improvements we have identified for product quality, the assembly team has logged six months without a recordable injury since the launch of the LPAs. Shipping and sales have significantly increased, and we plan to expand use of LPAs to more stations and product lines in 2025.
All S&C manufacturing entities globally are registered and certified compliant with the ISO 9001:2015 quality management system standard.
S&C 2024 Sustainability Report
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