CUSTOMER-CENTERED INNOVATION
INTRODUCTION
PEOPLE-FIRST CULTURE
OPERATIONAL EXCELLENCE
GRI INDEX
Customer Focus and Support Inherent in our customer experience is dedication to support and service. When a critical situation arises, such as a severe weather event, we are qualified and available to assess their needs and expedite parts to assist in restoration efforts. Together with our customers, we enable resilient and reliable power worldwide.
Power Systems Solutions Team Our power systems solutions (PSS) team offers customers 24/7 life cycle support personalized to their needs through phone support, training, monitoring, and educational opportunities. This support can include systematic planning of grid modernization programs, developing implementation plans, commissioning, maintenance, and end-of-life upgrades and/or replacements. The PSS team offers maintenance services that increase the lifespan of our products, enable end-of-life circularity, and have a direct impact on environmental sustainability. In addition, the team’s 24/7 support and availability ensure that customers have access and will receive a response during emergency situations.
In 2024, S&C expedited tens of thousands of fuse products to help with recovery efforts from the damaging effects of Hurricane Milton. S&C field service teams also arrived in Florida within three days of the storm’s landfall. The teams worked with our customer to assess equipment and return it to service.
during Hurricanes Debby, Helene, and Milton in 2024. S&C’s smart grid technology products helped one utility customer avoid approximately 824,000 outages
S&C 2024 Sustainability Report
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