2021 WLS Summit Book

Other Gaming Prescriptions  Increases in the non-smoking space in casinos or transition to smoke-free to reduce the need for customers to remove their masks.  Increased active pursuit of on-line gaming options and non-wagering game apps associated with individual casinos for play both on and off property to ensure that Indian gaming maintains parity with opportunities available to commercial casinos and state-sponsored gaming.  Reevaluation of the cost/benefit of large-scale entertainment and sporting events on site to reflect new distancing requirements and new gaming capacities.  Proactive review of all gaming regulations, both internally and with state and federal agencies, to ensure that any unnecessary barriers to the evolution of the gaming experience in the post-pandemic environment are removed or mitigated.  Exploration of air handling and air filtering enhancements that can be marketed as increasing employee and customer health safety.  Review and alteration as needed of customer and employee access points to aid in capacity control and public health monitoring. Tourism, Lodging & Other Leisure Industries  Exploring options to expand RV and other camping sites, cabins, casitas, glamping or any other lodging options that stand independently or semi-independently.  Evaluation of renovation options to include kitchenettes or less extensive enhancements of in-room food preparation and consumption.  Enhanced room service and increased packaged food vending and microwavable or kitchenette-preparable food.  A shift in focus for lodging development toward lower price- point/lower service-point options such as economy extended stay.  Increases in outdoor dining and drinking areas where space and climate permit, including increased climate buffering efforts such as awnings, heaters, coolers/misters and windscreens.  Exploration of mixed/vertically integrated foodservice and retail models to provide more flexibility in the revenue stream.  Evaluation of the potential for increased outdoor or convertible indoor/outdoor activities and attractions.  Revision of staffing models through increased automation.  Where capacity cannot be maintained but demand is present, a shift upward in pricing to maximize revenue per patron, combined with increased amenities and upselling options.  Increased emphasis on reserved group bookings to allow for better staffing control and customer separation.

∴ PRESCRIPTION SUMMARY

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