work specifically. In a panel discussion at the NetDocuments 2023 Inspire user conference, Greg Siskind, Co-Founder of Siskind Susser Immigration Lawyers, described AI’s appeal: “What do lawyers do all day long? We research, we read, we digest information, and then we draft. AI can make our day-to-day work easier in a lot of respects because it can do a lot of those tasks.”
at the Boston Consulting Group found that AI significantly increased performance and quality for every model specification, increasing speed by more than 25%, performance as rated by humans by more than 40%, and task completion by more than 12%. Further, it operated in a way that benefited non-knowledge workers the most, though all users benefitted from AI. 4
A Harvard Business School research study of tasks completed by knowledge workers
How to Prepare for AI
• Recognize and evaluate the ethics of AI uses: Position AI as a tool to make their day-to-day tasks more efficient and effective, to free up time to think more strategically and enhance outcomes. • Find the right AI partners: Identify legal AI vendors and consultants who understand your work and can collaborate closely on integrating AI tools into workflows while protecting confidentiality and data privacy. savings, error reduction, and employee and constituent satisfaction to quantify the impact and ROI of AI experiments. • Incorporate feedback: Get regular user feedback on AI tools and leverage it to refine workflows and improve adoption. Learn from challenges as well as successes. • Start measuring results: Collect metrics on key indicators like time
To capture the potential of AI, consider the following plan of action: • Educate yourself and your teams on AI capabilities and limitations: Provide training on basic AI concepts so they understand the technology’s potential and don’t have unrealistic fears or expectations. Internal policies that provide guidelines for using AI will help ensure it’s used responsibly and in line with the agency or department’s obligations to clients and constituents. • Identify suitable pilot projects: Look for processes that have clear workflows and data inputs as good candidates for initial AI experiments. Start small with proof of concept projects. Consider putting together an AI committee that is made up of a variety of roles to capture use cases that will benefit multiple individuals, the agency, and citizens. • Realize AI is a tool to augment attorneys, not replace them: Position AI as a tool to make their day-to-day tasks more efficient and effective, to free up time to think more strategically and enhance outcomes — not as a way to reduce headcount. Stress that AI will enhance, not replace, legal skills.
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