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( Editor’s Note: You can find Dr. Orent’s “29 Classifications of Your Patients That MUST Be on 3-Month Recall” on InsidersCircle.com ' SITE MAP ' Additional Resources ' SUPER HYGIENE TOOLKIT ' 009 HOW TO DOUBLE YOUR HYGIENE RECALL.) After creating the modules, I made the process easy by asking team members to complete the programs by the end of certain days and to touch base with me if they were unable to do so. I even included inspirational readings, some of which I pulled from Dr. Orent! I also asked them to say one verbal affirmation each day. Like I said, this isn’t an easy time, but I wanted them to remember the tremendous value they have. It’s powerful to say, “I am helping to improve my patients'
circumstances. Some of them had to take on the role of parent and teacher overnight, while others were dealing with family members who were classified as “essential workers” or laid off completely. They had their own lives to worry about during such a trying time in our world’s history. Yet, I wasn’t ready to give up on The Super South Windsor Smiles Hygiene Team Members Conference. Instead, I made it into a teleconference. I broke down my four categories into 11 modules, which, in the interest of “TOBI,” I sent to my team in an episodic format because I didn’t want to bog them down with 11 modules out of the gate! I peppered my modules with a few of Dr. Orent’s Gems and added a few of my own philosophies and ideas for good measure, but here are some of the modules you may find the most valuable.
we come from and why the practice is the way it is today.
lives,” or “I am an important part of an amazing team” to yourself each day.
( Editor’s Note: Learn more about Disney’s practices at InsidersCircle. com ' SITE MAP ' GEMS INSIDERS’ CIRCLE WEBINARS ' GICW 100 Morris $153,000,000,000 OF SECRETS TO DISNIFY YOUR PRACTICE.)
At the time of writing this, we were heading into our fifth module, and I could not be more thrilled with the feedback I have been hearing. New team members are raving about all the new techniques they are learning, and we’re becoming a cohesive team as a result! Once we finish all the modules, I plan to compile everything in one location for better continued training. It’s already made us so much better, so why shouldn’t it continue? This entire process has even inspired me to reexamine our common practices. For example, we have infection control processes listed for our team members to use in each exam room. You will never believe what was missing from the checklist … HAND- WASHING! While this is a common practice before every action, we should always include it on a checklist! Ultimately, I know this time has been difficult but powerful for my team. We are communicating and working more effectively because we understand and utilize the same protocols. We are a strong, unified, cohesive team for our patients, and that’s something they need now more than ever. Editor’s Note: If you would like to learn more about any of the Gems mentioned in this story, please reach out to your Personal Gems Concierge
3. Role of the Hygienist: Like any
organization, it’s important that each member of our team understands how significant their role is and the tasks of those around them. As we learn through Gems, cross-training is invaluable. 4. ‘Perio Protect’ and Other Modalities: Through the Gems Family, we read a lot of valuable material. I cannot tell you how much information I have stored up over the years! But as powerful as these materials are for me, they can be equally important for my team. I wanted to introduce my team members to a few of our most impactful Gems, including Dr. Orent’s “29 Classifications of Your Patients That MUST Be on 3-Month Recall.” This seven-page document is loaded with information on how we can better serve our patients and treat their oral and whole-body health. When my Hygienists understand why we’re asking Ms. Jones to come back in after three months and just how beneficial this could be to her health, then we are united in our efforts to protect and treat our patients. It only makes us stronger.
1.
Introductions: I have four new Hygienists on my team, so it was vital that we used this time to get to know one another and build trust. This instills confidence in each other and builds a community of dental professionals.
2. Organization History and Traditions: As we learned from Vance Morris, Disney is a powerful corporation to look to when building any business, and as a dental practice, there’s no shortage of steps we can take to “Disnify” our patients’ experiences. I borrowed this idea from Disney because I saw the value in making sure my team understood where
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