Dr. Kevin Norige, Platinum Member
It’s times like the weeks and months we have spent “sheltering in place” due to COVID-19 that remind me how Dr. Orent leads a universal charge to make dentistry about so much more than oral health. Planet Gems creates a worldview and opportunity for us all to help make dentistry better. The Gems we learn provide paths by which we can provide better health care through dentistry. Tom and his Gems Team have changed so many people’s lives, and as we deploy the Gems, our patients and team members feel those ripples of change.
LIGHT FROM THE DARKNESS
When COVID-19 forced the shutdown of our practice, I didn’t panic. I had all this knowledge processing in my head from years of Gems webinars, gatherings, and teachings. I knew this meant it was time to really get to work. We have been given the gift of time, and what we do with it could be valuable to our patients and the productivity of our practice when we can finally return. With a mix of veteran dental professionals and new team members to our office, I couldn’t think of anything more pertinent than take this time to focus on training.
I immediately created what I dubbed “The Super South Windsor Smiles Hygiene Team Members Conference.” I had four categories, including Camaraderie, Consistency, Efficiency, and Productivity, and quickly scrounged up my materials. I was so excited. I knew we were going to learn a lot about each other and become more proficient as a team. What could go wrong?
Well, you know what they say about best laid plans … I guess we’re all learning about that with COVID-19! After I sent out a message inviting my team to come back into the office for this super conference, I received a message from my lead Hygienist. She didn’t feel safe coming into the office for the conference due to the virus. After all, that IS the point of our practice being closed.
"New team members are raving about all the new techniques they are learning, and we’re becoming a cohesive team as a result!"
Plus, her message prompted a great reminder. I knew that like everyone else, my team was dealing with their own
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