Table of contents
Introduction . ......................................................................... 2 Message from TTEC executive leadership team....................................................................4 TTEC 2023 highlights by the numbers.......................6 Living our values and culture..........................................8 UN Sustainable Development Goals...........................9 Meet TTEC............................................................................10 Oversight and accountability.......................................12 Materiality assessment....................................................14 Employer of Choice ......................................................... 16 Empowering employees for success.........................18 Employee engagement..................................................20 Employee wellness and retention...............................22 Diversity, Equity, and Inclusion...................................24 Impact Strategy.................................................................27 Philanthropy........................................................................ 30 Employee health and safety..........................................32 Supply chain management............................................33
Investment of Choice .................................................... 34 How TTEC is governed....................................................36 Ethics and compliance...................................................42 Responsible AI use...........................................................44 Data privacy and security..............................................46 Resiliency management.................................................48 Business continuity and disaster recovery............50 Enterprise risk management........................................53
Provider of Choice .......................................................... 54 TTEC’s commitment to sustainability.......................56 TTEC’s impact on the environment............................57 TTEC’s initiatives to minimize impact......................59
Frameworks ........................................................................ 60 TCFD....................................................................................... 62 SASB Standards Index....................................................66
Awards and recognition . .............................................. 68 2023 Awards and recognition.....................................70
Forward-Looking and Cautionary Statements TTEC has made statements in this Impact and Sustainability Report that are forward-looking including statements about commitments or goals. The forward-looking statements speak only as of the date of this Report. We undertake no obligation to update them, except as may be required by applicable law. The forward-looking statements are based on our current expectations, assumptions, and projections and by their nature address matters that are uncertain and subject to a variety of risks. The accuracy of the forward-looking statements depends on many factors outside of our control and we can provide no assurance that they will prove to be correct. More information regarding the risks, uncertainties and other factors that affect TTEC’s business is outlined in the “Risk Factors” section included in our Annual Report on Form 10-K for the year ended December 31, 2023. In addition, the information in this Report contains forward- looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.
2 TTEC 2023 Impact and Sustainability Report
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