Data privacy and security
Written in plain language, our Website Privacy policy applies to all operations and covers:
The type of personal data we collect
The use of data collected from our website
The use of cookies
Sharing of data with third parties
Use of sensitive, personal data
Data security practices
As of 2023, TTEC participates in the EU-U.S. Data Privacy Framework (DPF), the Swiss- U.S. DPF, and the U.K. DPF, which provide U.S. organizations with mechanisms for personal data transfers in compliance with EU, U.K., and Swiss laws. The Data Privacy Framework program, which is administered by the International Trade Administration within the U.S. Department of Commerce, enables eligible U.S.-based organizations to self-certify their compliance. Cybersecurity TTEC relies on an extensive set of data security tools and best practices to anticipate and mitigate potential cybersecurity threats. We focus on application, cloud, web security, and threat intelligence, which we leverage as part of an overarching data management framework called Project Trust. Our Project Trust for data is a collaborative effort that spans the entire organization, with leadership from security, legal, technology, people and culture, and operations, as well as oversight by the Security and Technology Committee of the Board of Directors and the global chief operations officer.
TTEC safeguards the data of our clients, their customers, and our employees with policies and data-handling practices that protect their privacy and security. TTEC routinely collects personal information from job applicants, employees, customers, business partners, and website visitors. We’ve created straightforward policies to explain how we gather, store, and use personal information. It’s important these privacy practices are easily understood so we’ve made our data policies easy to find and comprehend. In 2023, we refreshed our Global Privacy policy to incorporate new geographies where TTEC does business. We also updated existing privacy policies globally. TTEC’s website privacy policy informs data subjects that they can exercise their rights as data subjects by contacting privacy@ttec.com. Client customer data is processed in accordance with the privacy commitments of our clients and as agreed to in our contracts with clients.
In line with recent SEC rules, TTEC has established a thorough process involving relevant
46 TTEC 2023 Impact and Sustainability Report
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