Resiliency management
Resiliency management at TTEC comprises the crisis management, disaster recovery (service continuity), and business continuity teams. Our resiliency management team is part of our Security, Resiliency, and Governance organization. In conjunction with the Global Information Security (GIS) teams, our mission is to enable and promote our business while mitigating risk to company assets through people, information, collaboration, policy, process, awareness, and technology.
Security, Resilience and Governance (SRG)
Global Information Security (GIS)
Resiliency
Security Operations
Policy and Anti-Fraud
Crisis Management
Business Continuity
SOC Vulnerability Management
Architecture
Disaster Recovery
Continuous Response
Assurance
Client Governance
Tools
Three principles guide how we operate:
Put people first: People’s safety and well- being is the top priority; act with care and compassion.
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Establish trust: Use honesty, integrity, and ethical principles to guide actions and decisions; actively communicate and collaborate with internal and external stakeholders before, during, and after a crisis. Provide leadership: Integrate within and among teams before, during, and after a crisis; anticipate and address stakeholder needs; integrate with, and build upon, existing capabilities and processes across the organization to include risk- and resilience- focused programs.
Security at TTEC is a strategic imperative and an important part of our commitment to be the trustworthy partner that our clients deserve.” —John Everson, Chief Security Officer
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48 TTEC 2023 Impact and Sustainability Report
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