Where technology across programs is similar and supported at an enterprise level by TTEC’s information technology department, IT creates and maintains a Disaster Recovery Plan by identifying critical business processes and integrating the information security management requirements of business continuity with other continuity requirements relating to operations, staffing, materials, transport, and facilities. Emergency response preparedness TTEC is committed to providing a safe work environment for its employees, clients, suppliers, and guests. Upholding this commitment requires planning, practice, and site leadership to address specific safety concerns most relevant to a TTEC site.
The goals in responding to an emergency situation include:
The IT Disaster Recovery Plan:
• Safety of all employees and guests
• Identifies the critical infrastructure, minimum information security requirements, and applications necessary to restore business operations • Contains disaster recovery action plans, tailored for each type of infrastructure component and application including temporary operational procedures to follow pending completion of recovery and restoration • Outlines the duties of the accountable individuals, describing who is responsible for executing which component of the plan • Identifies alternate storage and processing site(s) at a sufficient distance from the primary facility, configured with security measures equivalent to the primary site, where applicable
• Physical and emotional well-being of all employees and guests
• Timely stabilization of an emergency situation
• Protection of the entire site, property, and the belongings of employees and guests
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TTEC 2023 Impact and Sustainability Report
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