Aligning to the Task Force on Climate-related Financial Disclosures
This section details TTEC's actions in line with implementing the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD). As part of our commitment, we voluntarily share climate-related information on:
part of TTEC’s enterprise risk management (ERM) program, including climate-related risk assessment. The committee periodically (at least twice annually) reviews with management the progress being made against agreed risk mitigation priorities. The committee informs the Board about progress being made and how it impacts the business. In assessing the company’s climate-related risks and opportunities, the Board, armed with the information shared by the committees, also engages with key subject matter experts (SMEs) at the Company to gain deeper understanding of TTEC risk assessment methodologies and mitigation planning. As part of its oversight of TTEC strategy development and execution, the Board considers TTEC climate-related risks and opportunities and engages with management to make sure they are appropriately reflected in the company’s strategy. Management's role TTEC management, through its risk and internal audit functions, conducts a periodic (at least every two years) comprehensive, global enterprise risk assessment focused on key strategic, financial, operational, regulatory, and emerging risks in the business, including climate-related risks and opportunities. In assessing these risks, TTEC incorporates sustainable business strategies into its business plans to mitigate risk and leverage opportunities specific to climate stewardship as further outlined in our Climate Change and Environmental Responsibility policy . 2. Strategy Identified climate-related risks and opportunities TTEC is expanding its understanding about climate- related risks and opportunities specific to its business. In 2023, the Company started working with a consulting partner that specializes in climate-
1. Governance 2. Strategy 3. Risk Management 4. Metrics
1. Governance Board oversight
The TTEC Board of Directors has an oversight responsibility for TTEC’s climate-related risks and opportunities, as well as the impact and sustainability/ESG initiatives specific to climate stewardship and environmental sustainability. The Board delegates to its Nominating and Governance Committee the annual impact and sustainability/ ESG goals oversight; and the committee works with management to establish the company’s annual ESG priorities and disclosure reporting standards. In reviewing the company’s annual ESG priorities, the committee makes sure that management places equal emphasis on TTEC social, governance, and climate-related objectives and that such objectives align with the ESG materiality assessment that the Company performs and updates from time to time. The committee periodically (at least twice annually) monitors the progress that the Company makes against such goals and shares the information with the Board for further input. The Board also delegates to its Audit Committee the enterprise risk assessment and risk management oversight, including the climate-related risk assessment and mitigation opportunities monitoring. The committee works with management to oversee a periodic (at least once every two years) comprehensive enterprise risk assessment as
62 TTEC 2023 Impact and Sustainability Report
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