Score St. Louis - April 2020

LEARNING FROM FAILURE

How to Turn a Negative Customer Experience Around

Though many people are quick to say failure is not an option, this mindset simply doesn’t make sense. If we never failed at anything, then how would we learn from our mistakes? Mistakes create the building blocks to success. It might be rough and bumpy, but we learn and move forward. It’s the same when you have an angry customer on your hands.You can use the opportunity to learn and make sure their next experience is better. How do you handle a mistake? First, don’t point fingers. If a customer wasn’t satisfied with their interaction with your business, own up to it.When you try to defend yourself, you create more issues.The customer wants the problem resolved — they don’t care about the reason you failed. Approach the problem with an open mind and calm demeanor. Let the customer know that you are sorry and be empathetic.As a bonus, offer them a freebie of some kind to entice them back in the near future.

Everyone makes mistakes, but how we fix and learn from our mistakes is what shows our true colors. Showing your customers you are able to handle mistakes will leave a far more lasting impression than the mistake ever will. With SCORE, you’re never alone!We offer resources, workshops, and seminars each month to help you develop the skills you need to succeed.Visit StLouisSCORE. eventbrite.com today!

It shows that you are truly sorry for what they went through.

Facing negative feedback through online reviews is a tricky circumstance. It can feel as though these ratings will make or break your company. Similar to talking to an angry customer, this depends on how you handle the situation. One option is to focus on getting the review removed. If you have proof that the review is untrue, then this may be possible. However, if the review is accurate, responding as politely and calmly as you can will be the best approach. Let them know you are aware of the problem and are addressing it promptly.

Business Trips Don’t Have to BeTerrible

4 TRAVEL MISTAKES YOU KEEP MAKING Most people love to travel, but few people enjoy business trips.While that can partially be chalked up to the extra rest and relaxation you might have on a nonwork-related trip, unhealthy habits can make business trips even more draining. If business trips leave you feeling like you need a vacation, you might be making the following mistakes.

NOTTAKING SLEEP SERIOUSLY Early morning meetings, late-night networking events, and unfamiliar hotel rooms are a recipe for lost sleep. Lack of sleep puts your body on the fast-track to poor health, so you need to make good sleep a priority. Do your best to maintain your sleep schedule and bedtime routine while traveling. Better yet, check the guest reviews before booking your hotel. Heed complaints about thin walls or uncomfortable beds and find accommodations that support a good sleep environment. You shouldn’t have to dread business trips. Build better travel habits to feel healthier and enjoy every kind of trip you take this year. With SCORE, you’re never alone! Schedule an appointment to talk with a mentor today. Call 1-866-726-7340 or visit StLSCORE.org right now!

SKIPPING BREAKFAST On hectic mornings with early meetings, it’s tempting to skip breakfast and just grab some coffee. But if you usually eat breakfast at home, skipping your morning meal can cause you to be a lot hungrier later, which can lead to excess snacking or overeating at lunch.When traveling, stick to your regular eating habits. EATING RESTAURANT SERVING SIZES If you’re eating three restaurant-sized meals a day, you’re going to get more calories than if you were cooking at home. Don’t be afraid to order half-portions or stick to the appetizer menu.You can also ask about ordering meals à la carte — no one needs all those fries with their burger, anyway.These strategies will help you save money and stick to a healthy calorie count.

NOT PACKINGWORKOUT GEAR Research from the travel risk management

company On Call International found that 54% of people say they’re less likely to exercise while on a work trip, but you shouldn’t let fitness take a back seat. Packing workout clothes can serve as a reminder to get some exercise. Get of the hotel gym, walking to nearby destinations, or doing some yoga in the hotel room before bed. in a good workout by taking advantage

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