Quality (CONT’D FROM PAGE 29)
Board Converting NEWS INTERNET DIRECTORY
expectations and examples to reference. You want to be sure that quality decisions are based on defined targets and expectations, so to keep individual perspective and “eyeballing” out of the process. Don’t forget to also look at incoming materials and keep your vendors/suppliers in check. Documentation of the results is critical to a quality pro- gram. Knowing and seeing the results of tests and obser- vations will keep your process in check. You will be able to see any drifting or variance and use defined action limits to know when and how much to adjust your process so you can stay within the guardrails, all while continuing to produce. Reject limits will protect you from sub-standard products going out the door. Analyzing your data will help drive productivity and im- provement. If you look at the right trends and correlations, you can identify opportunities for improvement. Those op- portunities could range from training needs, changes in maintenance, new/better equipment, etc. Having the data will help quantify the opportunity and determine return on investment. If a customer complaint were to arise, the his- torical data will help figure out what happened and how to improve in the future. The cost of quality also can have many perspectives. Raw material, work in process, and finished goods losses are all quantifiable costs of quality. Slowing of production rate or work stoppages due to quality issues obviously hit the bottom line too. Customer complaints and loss of mar- ket share have their costs as well. A good quality process and data collection can help define and quantify all these things to help set process expectations, performance goals, define budgets, and enable capital improvements. Is quality part of your culture? Your team needs to be engaged in the quality process rather than just “tick the boxes.” Everyone needs to take ownership of quality, not just the quality tester or inspector. Educate your team on the value and cost of quality. Share with them the expecta- tions of the product and the customers. Measure and cel- ebrate quality milestones. If all in volved understand and believe in the process, results follow naturally. Customer satisfaction is the goal. Good quality wel- comes increased sales, return customers, good referrals, and interest from new customers. Know your customers. Know their expectations. Know what they need your prod- uct to do. Run tests or trials of your product with your cus- tomer so you can see your product from your customers perspective. Your product must fit for its intended use. Bal- ance your customers’ needs with your capabilities. Don’t promise what you can’t deliver. Focus and improve your process so what you deliver gets better and is consistent. If a customer has a complaint — own it, learn from it, make the necessary improvements. Customers understand that things can go wrong and appreciate the effort and forti- tude to resolve the issue and move forward.
CORRUGATED REPLACEMENTS, INC. www.corrugatedparts.com
Corrugated Replacements, Inc. is a production powerhouse that manufactures high quality machine parts and replace- ment parts for the corrugated and paperboard converting industries. CRI can redesign, engineer, and manufacture any part while providing a rapid turn-around rate, keeping machines running at their peak performance and limiting down time.
C.U.E., INC. www.AnvilCovers.com
Makers of single and dual-width Timesaver® Anvil Covers, the premier urethane anvil cover for corrugated die cutting. Timesaver® covers feature construction of solid steel back- ing and solid steel locking components to ensure a precise fit every time. C.U.E., Inc. also offers Dura-Latch and Cor- Lock anvil covers, and urethane Lead Edge Feed Wheels.
EMBA www.embausa.com
The EMBA group supports a complete line of corrugated converting machinery for the worldwide market. EMBA’s Quick Set technology enables the highest productivity across a broad range of converting equipment, from mini to super jumbo. EMBA also includes the McKinley jumbo line of flexo folder gluers and rotary die cutters as well as ser- vice, rebuilds and upgrades for both EMBA and McKinley.
EAGLEWOOD TECHNOLOGIES, LLC www.eaglewoodtech.com
Eaglewood Technologies offers trusted cleaning technolo- gies for the world’s best printers and converters. Solutions include the award winning Sitexco+ Anilox Laser System, the Nanovis Parts Washing System, the Sitexco L10 Label System, the innovative Sanilox™ System or Alphasonics solutions. We also offer Xpress™ mobile cleaning service at your facility or ours. ESKO www.esko.com ArtiosCAD and Kongsberg are the most trusted names in CAD/CAM solutions. Esko’s ArtiosCAD is the most widely used CAD software in the world. Esko’s Kongsberg series of tables brings you reliable, outstanding quality for sample- making and short run production.
DOMINO www.dominodigitalprinting.com
Domino is a leading manufacturer and distributor of digital printing and product identification solutions. Celebrating its 44th year, Domino is headquartered in the UK and North America headquarters are Illinois. Domino has 25 subsid- iaries, representation in over 120 countries, and over 2,900 employees worldwide .
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November 11, 2024
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