SeSSIon 8 | mAKInG tHe eXPerIence memorABle Learning Objective: Understand that being attentive, considerate, appreciative and delightful contribute to making a guest experience memorable.
Set uP
10 min (might take a little longer…) Indoor Team 7-12 pax
mAterIAlS Pens Paper
a) Prepare a flip chart (or a slide if you are using an LCD projector) with the answers written out to the definition of the 4 words: Attentive, Consideration, Appreciation, Delight b) Print out 4 cards (these cards are merely a suggestion, feel free to replace them by something local/more appropriate for the audience – however stick to the words: Attentive, Consideration, Appreciation, Delight):
SeSSIon BrIeFInG Explain: Caring means helping guests in order to make them feel valued and special. Before, during and after their stay, doing our utmost to make the experience unforgettable and to create magnifique moments. Caring is the complete opposite of ‘laissez faire’. We care about our guests and offer refined service and well-being.
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MODULE 4 I CARE
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01-05-16 23:31
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