SeSSIon 10 | VAluInG colleAGue AmBASSAdorS Learning Objective: Understand that having good relationships with your colleagues contributes to better teamwork, which will benefit the relationships with guests.
Please take a look at our Sofitel blueprint: It is no coincidence that the ‘stimulating service culture’ is described as: Trusting, Empowering, Appreciating, Celebrating and that the ‘brand experience leadership’ is described as: Support, Coach, Recognize, Reward. Those are all behaviors your managers display in order to help you feel at home while at work. And, as Richard Branson likes to put it – show poster -: ‘Colleagues should take care of each other, have fun, celebrate success, learn by failure, look for reasons to praise, not to criticize, communicate freely and respect each other.’ Ask: Who would like to give an example of one of the above points (have fun, not criticize, etc.) that was demonstrated in your department? What was the reaction of the other members of the team? Facilitate a short discussion. Activity: Split the group in sub groups and put people from the same department in the same group. (If all participants from 1 department let them work as 1 team) Task: Your (sub) team task is to make a quote (like Branson’s poster) on how you will value your colleagues in your department. Each team is to work on a flip chart paper. Your quote has to be written in the middle of the flip chart paper and the rest of the materials in this room may be used to make an original collage out of your paper. When the collage is finished, it should be hung up in your department. tAKe-AWAYS • Teamwork is fun and stimulates us to come up with solutions and answers • When I am happy at work, that reflects on my interaction with colleagues and with guests • I should never forget to treat my colleagues the same way as I want to be treated
Set uP
10 min (might take a little longer…) Indoor Team 7-12 pax
mAterIAlS Flip chart Markers, stickers, paint, magazines, scissors, glue, and anything else that helps to make a collage Sofitel blueprint (and/or Service Culture & Experience Guide) Richard Branson poster
SeSSIon BrIeFInG Say: Many of you know Richard Branson and many of you follow him on Social Media too. You know therefore that he often shares his views on how he manages his companies. The thread is always the same: Look after your people; they will then look after your guests. Ask: Why is that do you think? Answer: When the team is happy, we show that to our guests. (When I am in a bad mood, it is much more difficult to be nice to guests)
Transformer note: Keep the posters and hang them in heart of house.
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