WHY
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At Sofitel we blend art de vivre with local culture to create unforgettable experiences and magnifique moments. Feel Welcome and Feel Valued is the result of us surprising our guests with cousu main service. Why have we chosen for the Optimal Ambassador Behavior ‘I share my passion’? Passion is something natural in your heart and worth sharing. You are an Ambassador crafting Cousu Main service, and sur- prising your guests. You want your guests to feel magnifique because of the passion you have for your work. We all have our specific motivation and reason to craft magnifique moments and to let the guest feel magnifique. By showing and sharing your passion you connect with the guest and create opportunities to care and offer generous, genuine hospitality with a French touch. Do it from the heart, share it and inspire others and let the guests feel truly magnifique.
All our Ambassadors who are genuine, who are generous, who care and who share their passion with our guests.
These sessions have been designed to live the blue- print and make it personal in a playful manner through experiencing what behavior we want the Ambassadors to exhibit in our hotel. In order to bring the blueprint to life, we want to create a fam- ily atmosphere so that the Ambassadors also really feel welcome and valued them- selves. In order to do so, the Transformer must create a community, one where the Ambassadors are excited to attend these sessions. The 13 modules of I share my passion should be trained individually or combined. Example: • Example A: (15 min) Introduction - Session 1 - Conclusion • Example B: (1 hour 15 min) Introduction
This module consists of 13 sessions; each session lasts about 12-15 minutes: 1. Personalize & make it special 2. I love my job! 3. Share your emotions – to do or not to do 4. Storytelling, part 1 5. Storytelling, part 2 6. Elevator pitch 7. I dare to share my passions 8. Commonalities 9. Influencing by building rapport 10. Surprising our guests 11. Sofitel speed date 12. Magnifique 13. Where am I on the scale?
All sessions have their individual learning objectives.
Session 1 Session 2 Break Session 3 Session 4 Conclusion
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