Transformer Modules

SeSSIon 2 | I loVe mY JoB! Learning Objective: Experience being greeted in a personalized and customized manner, and say how that contributes to a Cousu Main service moment.

Their task is to write down on the back of the paper why they love their job.

Debrief: Stand on your chair and say out loud why you love your job (select only 1 of your written items)

Set uP

Ask (after everybody presented): How did you feel when you made your statement while standing on the chair? Answer: energized, happy Ask: How can you use this knowledge and energy in your contact with our guests? Suggested answers: I will stick my A4 paper on the door of my locker and I will be reminded of it every day, when a guest gives me a hard time, I will remind myself of why I am in this people business, etc. tAKe-AWAYS • I will use my motivation to work for Sofitel to look after my guests every day. • Even when I have an ‘off’ day, I will remind myself why I love my job.

10 min (might take a little longer…) Indoor Team 7-12 pax

mAterIAlS Markers Flip chart, Plastic see through folders (1 per participant), Color printout on A5 or A4 of the Confucius slogans and the I love my job slogans (50/50) (1 per participant):

SeSSIon BrIeFInG Say: Passion is something natural in your heart and worth sharing. Let your hospitality heart beat and use your energy to share your passion. You are an Ambassador crafting Cousu Main service, and you are sur- prising your guests. You want your guests to feel magnifique because of the passion you have for your work.

Activity (5 min) Ask a rhetorical question: So what exactly is that passion you have for

your work? In other words, why do you love your job? Work in pairs. Hand out the printouts, one per person.

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MODULE 5 I SHARE MY PASSION

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01-05-16 23:31

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