SeSSIon 12 | mAGnIFIQue Learning Objective: Defining what Magnifique means to you and translating that into the service we provide for our guests.
Debrief: Have a discussion with the team on their selection.
Transformer note: Your discussion could be in the following way:
Set uP 10 min Indoor
• Picture of paradise beaches; why is that Magnifique? Because it shows beauty and freedom. If beauty and freedom is important for our guests, how can we give them that in our hotel? For instance, by ensuring their room is impeccable, fresh flowers, etc., but also by taking away their worries and stress by giving them a late check out, organizing airport transportation etc. (this gives them the feeling of freedom). • Article on the winner of ‘The voice of France….’: Why is that Mag- nifique? Because it gives people the opportunity to use their skills and make their dreams come true. How can we make dreams come true in Sofitel? • Etc. tAKe-AWAYS • We can make a difference for our guests because we understand what Magnifique represents and how we can make Magnifique moments for them.
Team 7-12 pax
mAterIAlS Flip chart
Glossy magazines (lots) Scissors (several pairs) Markers
SeSSIon BrIeFInG Say: We have already spoken a lot about the Magnifique moments we want to give our guests. The question is, what is truly Magnifique and what does it mean to us? And, how do we make our guests feel Magnifique? Activity: I brought a lot of glossy magazines with me and I want you to select and cut out the pictures, stories (anything really) that represent Magnifique for you. Take 5 min to make your choice. Then we will discuss what you have picked out. Alternatively, you can let people use the internet/Pinterest to find the pictures/stories etc.
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MODULE 5 I SHARE MY PASSION
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01-05-16 23:31
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