WHY
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In today’s rapidly changing hospitality and lifestyle scene, the only way to stay relevant and competitive is by turn- ing the spotlight on guest experiences. We want each Sofitel Ambassador to live and breathe the Guest Experience. Once each Sofitel Ambassa- dor demonstrates the desired behavior, both internally and externally, we can surprise our guests with cousu main service and blend art de vivre with local culture to create unforgettable experiences, this in turn creates raving Sofitel guests committed to the brand. Devoted fans that enrich our ever-expanding, global, Sofitel family.
Sofitel is a brand where innate French elegance artfully blends with local culture to create exceptional experiences. Sofitel dedicates its collection of authentic luxury hotels with a French soul to all modern status seekers looking for recognition through personalised service who value elegance, refine- ment and the good things in life. Our Ambassadors are guided by our blueprint to make every guests’ experience a memorable one.
This Kick-Off module has been fully scripted and lasts approx. 170 minutes. The size of the group can vary, ideally max. 10-12 participants. This module has been designed to be utilized in an ‘off the job’ location. Tip: Organize the Kick off session in one of your nicest banquet rooms; make Ambassadors feel really special. Material appropriate for your hotel (and country/ culture) to celebrate a party in a luxurious way, i.e. colored garlands, balloons, coffee and cake, (non alcoholic) cham- pagne, flower arrangements, luxury snacks appropriate for your hotel/country, etc. • Music selection: • Celebration – Kool and the gang: youtu.be/3GwjfU- FyY6M • Celebration – Madonna: youtu.be/lWTDR6ztcnQ • Party rock – LMFAO: youtu.be/KQ6zr6kCPj8 • Party – Girls Generation: youtu.be/HQzu7NYlZNQ
• Kick-Off script & presentation • Laptop, screen, LCD projector & speakers • Cards with the Reverse Thinking model • Sofitel blueprint card • Experience Pyramid handout • Service Culture & Experience Guide • Flipover • Post its • Music: Celebration – Kool and the gang: youtu.be/3GwjfUFyY6M • Video: Power movie: www.youtube.com/ watch?v=CtiJnILEwkU • Video: Contrexperience: youtu.be/ bGJSEEx2pXc • Video: Simon Sinek the golden circle: www.youtube.com/watch?v=u4ZoJKF_VuA • Video: Coca-Cola happiness machine: www.youtube.com/watch?v=lqT_dPApj9U This Kick-Off consists of: 00:00 Feel Welcome & Feel Valued 00:10 Where is our north? 00:15 Exercise-The Human Knot 00:25 Reverse Thinking 00:45 Reverse Thinking- what does this mean for us?
01:10 Our Sofitel Blueprint 01:35 Experience Pyramid
01:55 Exercise – Go for the Great 02.10 Stimulating Working Climate 02:50 Evaluation
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