02:10 | StImulAtInG WorKInG clImAte
Prepare in advance: 2 sheets with these 2 questions: • What still needs to be done/ what steps should be taken by us to deliver the desired working climate? • What can we do more of, less of, or differently? To do: Hand out 2 Brain writing sheets with 2 differ- ent questions to each subgroup of 2 Sofitel Ambassa- dors. This way, all of the 2 questions are answered in each group.
Step 1 Say: We are going to start and take our first step. Please all start writing down your first 3 ideas. After 3 minutes I will give a signal and then every- body passes their sheet to the person to their left. Transformer note: After 3 minutes, give a signal to pass the sheets. If all groups are ready before this, feel free to let them pass the sheets earlier. To do: To be sure whether everybody understands the 3 ideas that are written on the sheet, give the Sofitel Ambassadors one minute to ask each other questions. Say: Please read the ideas on the sheet. Do you understand everything? You get 30 seconds to ask each other questions for clarification. After 1 minute, say: Now please add 3 ideas related to the question. Feel inspired by what is already written or try to come up with out of the box ideas that put everything into a different perspective. Feel free to write down any idea that you find worth sharing. Transformer note: Give a signal after each 3 minutes until everybody has received their original sheet back (with lots of ideas written down on it). Allow the participants 30 seconds’ time to ask for clarification between each round. Step 2 Say: Everybody has received their original sheet back again. Please take a minute to read what is written down on it, and circle the 2 ideas that you think are best. Write those ideas on a post-it.
Say: So let’s take a deeper look into the meaning of the Blueprint boxes related to the working climate. Now you will focus on what we need to do in the future to deliver the Sofitel Experience Blueprint. Show the blueprint and explain that the optimal working climate is in place in order for us to deliver the most optimal desired experience. Explain: We are making exceptional experiences for our guests right? Well, wouldn’t you agree that an optimal working climate, one that is stimulating, is a (major) contributing factor to guest experience success? I think so! Transformer note: You can read text from the Service Culture & Experience Guide in order to read the ex- amples from the stimulating working culture. Say: In order to do this, we will complete a brain writing session based on some key questions that relate to the journey ahead of us. Explain: Brain writing is simple. Rather than yelling out ideas (a serial process), you are going to write down your ideas about a particular question or problem on a brain writing sheet for a few minutes; then you pass your sheet with ideas on to the Sofitel Ambassador to your left (clockwise), who reads the ideas and adds new ideas. After 3 minutes, I will ask you to pass your sheet again, and the process is repeated. After 10 to 15 minutes, I will collect the sheets and we will discuss the ideas.
Prepare in advance, two sheets with these 2 questions:
• What still needs to be done/ what steps should be taken by us to deliver the desired working climate? • What can we do more of, less of, or differently? Explain: Everybody’s knowledge, experience, thoughts and opinions are valuable. In subgroups, you are going to discuss the key questions, which are presented on your sheet. To do: Share the Brain writing etiquette: All ideas and responses are welcome so I would encourage you to have an open dialogue. It is important to listen to the views of your colleagues, which will help you to collaborate and build on each other’s ideas. Please make sure you…
• Concentrate on what is important • Contribute by sharing your ideas
• Speak from your heart and use common sense • Read and ask questions to understand and gain new insights • Connect and link different ideas • Enjoy!
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