WHY
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All our Ambassadors who are genuine, who are generous, who care and who share their passion with our guests.
These sessions have been designed to live the blue- print and make it personal in a playful manner through experiencing what behavior we want the Ambassadors to exhibit in our hotel. In order to bring the blueprint to life, we want to create a family atmosphere so that the Ambassadors also really feel welcome and valued themselves. In order to do so, the Transformer must create a community, one where the Ambassadors are excited to attend these sessions. This module “Feel Welcome Feel Valued” can be trained back to back in one 45-minute session. Alternatively the sessions can be trained in 15 minutes individually.
This module consists of 3 sessions; each session lasts about 15 minutes: Session 1: FWFV Video Session 2: Bringing FWFV to life Session 3: Partner to success
At Sofitel we blend art de vivre with local culture to create unforgettable experiences and magnifique moments. Feel Welcome and Feel Valued is the result of us surprising our guests with Cousu Main service. Feel Welcome and Feel Valued is an experience we want for all our guests and for all our colleagues. By embedding this in our daily ways of working it will become a habit, a natural thing to do, a part of our culture. You, our Ambassadors, play a key role in creating unique and memorable moments for our guests, bringing our Sofitel story to life.
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01-05-16 23:30
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