SeSSIon 1 | FWFV VIdeo Learning Objective: Explain what Feel Welcome Feel Valued means from the AccorHotels LUB perspective, through the AccorHotels LUB video.
Explain: Work in groups of 2 or 3 to further elaborate on Feel Welcome Feel Valued. Based on what we have seen and witnessed in the movie, what can we do in terms of concrete actions to make our guests Feel Welcome and Feel Valued at AccorHotels LUB? Explain: In the next session, we will discuss bringing FWFV to life. tAKe-AWAYS • Understand what the AccorHotels LUB Feel Welcome Feel Valued means • Explain 3 concrete behaviors necessary to bring FWFV to life. • See Feel Welcome Feel Valued from an AccorHotels LUB perspective and gain a deeper understanding of the meaning and therefore interactions with the guest
Set uP 10 min Indoor Team
mAterIAlS AccorHotels LUB Outro movie + Intro movie Post-its
SeSSIon BrIeFInG Explain: At AccorHotels LUB our brand values are Feeling Welcome and Feeling Valued. This means we want our guests to feel welcome and valued at each and every property, during each interaction. We’ve made a movie to show what this means to us, from our AccorHotels LUB perspective. Some of you may well think: great slogans etc. but what does this really mean in terms of dealing with guests and inter- acting with guests on a daily basis?
Show the Feel Welcome Feel Valued movie to the participants.
Ask: them to write down 3 main things that they observed and/or learned from the movie. Facilitate discussion
Ask: What is the definition of Feel Welcome Feel Valued, based on this movie?
Facilitate discussion
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MODULE 1 | FEEL WELCOME FEEL VALUED
PS-Accor-Sofitel-TM-V6.indd 34
01-05-16 23:30
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