SOFITeL HOW TO GuIDe
IntroductIon
my passion) from the Guest Experience Blueprint and explains how to inspire and empower your fellow Ambassadors to realize the desired experience with our guests. Below you will find detailed instructions on how to start! This Kick-Off session will need to start off with an incredible celebra- tion. This celebration will be known as Sofitel Ambassadors’ Day.
Welcome to our ‘How To’ Transformer Guide. This guide will help you to bring the Sofitel Guest Experience to life. This will be done through a Kick-Off session, a first Module ‘Feel Welcome & Feel Valued’ and 60 sessions of 10 minutes each. Each set of approx. 15 sessions (there are not always exactly 15 ses- sions per optimal employee behavior) describes one of the four opti- mal employee behaviors (I am genuine, I am generous, I care, I share
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