module 2 I am Genuine
Introduction
In this module you will find a detailed overview for you, the Transformer, and 19 partly scripted sessions in order for you to bring the blueprint to life with your team.
‘I am genuine’ is the first of 4 modules elaborating on the Optimal Ambassador Behavior. With this module all Sofitel Ambassadors will get a better understanding of what we really mean by I am genuine and how they can work better together to deliver the desired experience for our guests.
PS-Accor-Sofitel-TM-V6.indd 40
01-05-16 23:30
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