SeSSIon 7 | mInd-Set, cHooSe Your AttItude Learning Objective: To create responsibility for your own attitude.
Ask the Ambassadors what they think of this saying. Ask a few of them for their examples.
Have 2 flip charts hanging on the wall. Split the group in 2 and ask them to list concrete, visible behavior that embodies you’re a choice of attitude in the face of bad conditions or difficult situations. Ask them to do this for 5 minutes. Ask both groups to present to the other group.
Set uP 10 min Indoor Team
Ask what difference this will make to guests. Show your appreciation for all answers.
mAterIAlS Flip chart
tAKe-AWAYS • A positive mind-set, despite the conditions and situations. • Awareness that you yourself are in charge of your happiness and good spirits. • Having a successful day is your own responsibility. SuStAInInG About 6 weeks after this session: Send participants a reminder about ‘ choosing your attitude’ (Did you choose your attitude today?). See the communication calendar for further explanation.
SeSSIon BrIeFInG Say: Recently I heard a saying: ‘you can always choose your attitude’. I really liked that and that’s why I’m going to share it with you! Tell the Ambassadors a personal story about a bad start to your day (it was raining, transportation was slow; your cat vomited on the kitchen floor; your partner or children couldn’t find what they were looking for, etc. Make it sound really bad!). Share with them that you had an important transformational course/ appointment that day and that you really had to make a choice: either let all that had happened spoil your day (today has started very badly; it’s going to one of these days; probably more bad luck will happen to me….) or pull yourself together and smile (I have to attend this transfor- mational course/ appointment anyway; there are worse things in the world and my luck will turn for sure!).
Explain that you chose the last option.
Explain that all guests staying at the hotel deserve someone who consciously adopts a positive attitude.
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MODULE 2 I AM GENUINE
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