SeSSIon 19 | concrete BeHAVIorS In BeInG GenuIne; HAPPY FAmIlIeS Learning Objective: To collect more examples of concrete behavior that shows you are genuine.
• Renee: I’m genuine in helping a guest by playing with her 3-year-old while she answers her phone
When every Ambassador has finished, collect all cards, shuffle them and deal the cards randomly. Now play ‘Happy Families’: Joan, could you please give me Keith’s card ‘button’? Have fun! The goal of the game is collect 4 matching cards with the names matching and different things that person is genuine in. this way; we can all see what everyone else is genuine in
Set uP
10 min (might take a little longer…) Indoor Team
mAterIAlS Cards the size of ‘Happy Families’ cards
tAKe-AWAYS • Discover new ways of being genuine. • Sharing your ideas about being genuine.
SeSSIon BrIeFInG Ask: If I tell you that you can trust me, how will you find out? Probably Ambassadors will tell you what behavior and acts they need to see from you, so they can rely on the fact that you are trustworthy. Explain that saying that you are trustworthy is nice, but that this only shows in concrete behavior. The special thing about concrete behavior is that it is visible. If you took a video camera, you would be able to record it.
SuStAInInG Approximately 6 weeks after this session: Send participants a reminder about giving compliments. See communication calendar for more details.
Tell Ambassadors that they are going to make a ‘Happy Families’ game.
Ask them to all take 4 cards and write on each card: Their name and ‘I’m genuine in…’ and tell them to finish that sentence on each card by describing their concrete behavior while being genuine. Emphasize that it needs to be behavior that can be seen or heard. So no ‘I’m personal to every guest’, but ‘I call every guest by his or her correct last name’. E.G.: • Renee: I’m genuine in telling a guest that one of his buttons is missing’ • Renee: I’m genuine in telling a guest how much it costs when checking out after 12 a.m. • Renee: I’m genuine in saying that I am really happy to see the guest again
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MODULE 2 I AM GENUINE
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01-05-16 23:31
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