module 3 I am GenerOuS
IntroductIon
In this module you will find a detailed overview for you, the Transformer, and 13 partly scripted sessions in order for you to bring the blueprint to life with your team.
‘I am generous’ is the second of 4 modules elaborating on the Optimal Ambassador Behavior. With this module all Sofitel Ambassadors will get a better understanding of what we really mean by I am generous and how they can work better together to deliver the desired experience for our guests.
PS-Accor-Sofitel-TM-V6.indd 70
01-05-16 23:31
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