WHY
WHo
HoW
WHAt
At Sofitel we blend art de vivre with local culture to create unforgettable experiences and magnifique moments. Feel Welcome and Feel Valued is the result of us surprising our guests with Cousu Main service. Why have we chosen for the optimal ambassador Behavior ‘I am generous’? Our guests are important to us, and what’s valuable for you should be treated that way. To Sofitel, being generous means that you are noble-minded with full focus on single guest needs, and share your time in order to make the guest feel appreciated and important. It means going above and beyond to indulge the guest in their needs (whatever they might be). Generosity is showing your hospitality character and charm. Offering Cousu Main service to craft magnifique moments.
All our Ambassadors who are genuine, who are generous, who care and who share their passion with our guests.
These sessions have been designed to live the blue- print and make it personal in a playful manner through experiencing what behavior we want the Ambassadors to exhibit in our hotel. In order to bring the blueprint to life, we want to create a family atmosphere so that the Ambassadors also really feel welcome and valued them- selves. In order to do so, the Transformer must create a community, one where the Ambassadors are excited to attend these sessions. The 13 modules of I am Generous should be trained individually or combined. Example: • Example A: (15 min) Introduction - Session 1 - Conclusion • Example B: (1 hour 15 min) Introduction
This module consists of 13 sessions; each session lasts about 12- 15 minutes: 1. Bonding, part 1 2. Bonding, part 2 3. Complementing 4. Random acts of kindness 5. Hidden fortunes 6. Efficiency – 1,2,3 clap 7. Make your stay magnifique 8. Taking initiatives 9. Self confidence & passion collage 10. Summer night city 11. Flowers & Presents 12. Supercalifragilisticexpiali- docious 13. Stop, Start, Continue
All sessions have their individual learning objectives.
Session 1 Session 2 Break Session 3 Session 4 Conclusion
PS-Accor-Sofitel-TM-V6.indd 71
01-05-16 23:31
Made with FlippingBook flipbook maker