tAKe-AWAYS • You can show generosity by preparing little notes and hiding them for whoever finds the note • A small positive gesture makes a great difference • It is fun to play and share that with others
Say: We call these ‘hidden fortunes’. The idea is to place little notes, a positive affirmation, quote, saying, and insight at random locations around the hotel, to be found by others. Just to make their moment, bring a smile and fuel some energy. As we mentioned earlier, we can do this with our guests at unexpected times. For example, housekeeping can have a whiteboard marker and write fun notes on the mirror in the bathrooms in public areas, or on the mirror of the bathrooms in the rooms to surprise the guest when they come back from a long day. This way, we can become inspired by ideas that we can all do in order to really energize the guest, through little incognito notes. Say: Your assignment: Write 1 little note. Fold the paper. Put it some- where on the floor. Don’t think too long, just do it. Hand out note cards and pens. Let the Ambassadors write their notes, fold them and put them on the ground somewhere. One by one, let participants pick up a note and read it aloud. Ask: Which note would you like to have found? Why? Which kinds of notes have the best effect / create the most delight / give the best energy? (Small, generous, simple texts, light-hearted, positive, easy understandable, not deep) Next Let the participants write a new note, with a new ‘hidden fortune’, based on the inventoried criteria. Repeat the exercise: let them pick up a note and read it. Ask: What are you going to do with regard to the incognito notes, (in your own way) to energize the guest? How are you going to bring the incognito notes alive? Putting it into action Say: Your assignment is: write a last note and actually hide it somewhere in the hotel to be found by a guest. Ask: What would be great places to hide / put these notes? Let the participants write their note, fold it and take it with them to hide later on.
SuStAInInG Approximately 6 weeks after this session:
Send participants a reminder about ‘hidden fortunes / incognito compliments’. See communication calendar for more details.
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