SeSSIon 10 | Summer nIGHt cItY Learning Objective: Sharing my knowledge of our town with our guests to create indulging moments for them.
tAKe-AWAYS • We have great knowledge of our town.
• When we share that knowledge with our colleague Ambassadors too, we can offer our guests even more great places to visit (perhaps get somebody to collect all the gems and put them in a book /webpage which can be shared in the hotel)
Set uP
10 min (might take a little longer…) Indoor Team 7-12 pax
mAterIAlS Music ABBA, summer night city: youtu.be/_d5dPYHi17k Sofitel Service Culture & Experience Guide SeSSIon BrIeFInG Say: A part of making generous moments for our guests is sharing our local knowledge with them; Blending art de vivre with local culture to create unforgettable experiences. We can read in our Sofitel Service Culture & Experience Guide: You create enthusiasm for Sofitel and your city by sharing little known facts, off the radar addresses and sights and giving them inside information to the city and Sofitel address. You share these stories with passion and make the guest feel indulged by knowing this valuable information. Activity: Musical chairs (place all chairs in circle, enough for all Ambassadors minus 1) Task of the exercise is that everybody walks/ dances around the chairs while music plays, when the music stops the person who cannot sit needs to share 1 local hidden gem with which you could indulge our Sofitel guest. Restart the music, remove another chair, share another hidden gem, etc. Continue this exercise until the last Ambassador can no longer sit down.
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MODULE 3 I AM GENEROUS
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01-05-16 23:31
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