module 4 I care
Introduction
In this module you will find a detailed overview for you, the Transformer, and 12 partly scripted sessions in order for you to bring the blueprint to life with your team.
‘I Care’ is the third of 4 modules elaborating on the Optimal Ambassa- dor Behavior. With this module all Sofitel Ambassadors will get a bet- ter understanding of what we really mean by I Care and how they can work better together to deliver the desired experience for our guests.
PS-Accor-Sofitel-TM-V6.indd 92
01-05-16 23:31
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