Tech Expo 2024 Brochure

Service is the Dierence

FEBRUARY 9-10, 2024

DeVos Convention Center 303 Monroe Ave NW Grand Rapids, MI

Service is the Dierence

The Auto Value and Bumper to Bumper Tech Expo is a premier automotive industry training event that brings together technicians, service writers, and shop owners from across the automotive aftermarket. Tech Expo serves as a dynamic platform for showcasing the latest advancements in automotive technology, aftermarket products, and repair solutions. Attendees can explore cutting-edge tools, parts, and services, all while networking with industry experts and peers. Whether you're a seasoned automotive professional looking to stay ahead of the curve or you’re new to the industry, Tech Expo offers a unique opportunity to gain knowledge, make valuable connections, and discover the products and services that will shape the automotive landscape. Don't miss out on this exciting event that can turbocharge your automotive expertise and drive your business to new heights!

DID YOU KNOW?

CLASS OFFERINGS 65+

PARTICIPATING SUPPLIERS 150+

ATTENDEES EACH YEAR 3,000+

INDIVIDUALS ATTENDED CASINO NIGHT IN 2022 650+

SCHEDULE OF EVENTS FRIDAY, FEBRUARY 9, 2024 10:00 a.m. - 8:45 p.m.

Registration and Credential Pickup DeVos Convention Center, Main Lobby

1:00 p.m. - 3:00 p.m.

Member Exclusive Kickoff DeVos Ballroom B

3:00 p.m. - 5:00 p.m.

All Attendees Tech Expo Grand Kickoff DeVos Ballroom B

5:00 p.m. - 9:00 p.m.

Trade Show and Reception DeVos Exhibit Halls B & C Heavy hors d'oeuvres will be served.

SATURDAY, FEBRUARY 10, 2024 6:30 a.m. - 1:30 p.m.

Registration and Credential Pickup DeVos Convention Center, Main Lobby

7:00 a.m. - 9:00 a.m.

Coffee and Snacks Devos Exhibit Hall B & C Trade Show DeVos Exhibit Halls B & C Class Block 1 Please check your class start & end times as some classes have different run times. Buffet Lunch DeVos Exhibit Halls B & C Class Block 2 Please check your class start & end times as some classes have different run times.

7:00 a.m. - 2:00 p.m.

8:30 a.m. - 11:30 a.m.

11:00 a.m. - 1:30 p.m.

1:30 p.m. - 4:30 p.m.

6:00 p.m. - 9:00 p.m.

Casino Night DeVos Ballrooms A-D

TABLE OF CONTENTS

Auto Body Color Theory, Color Proofing, and Difficult Colors ..................................................................................22 Critical Collision Shop Estimating Procedures .........................................................................................22 New Tech and Paint Systems XP and Hi-Tec ............................................................................................22 Operational Awareness and Excellence for Body Shops .......................................................................22 Brakes ASE A5 Test Prep for Brakes .........................................................................................................................12 Brakes: Diagnostics and Service Updates .................................................................................................12 Braking System Diagnosis and Repair.........................................................................................................12 Chassis, Steering & Suspension ASE A4 Test Prep for Steering and Suspension ........................................................................................13 EPAS Systems Steering Service and Repair ..............................................................................................13 Hydraulics 101 ..................................................................................................................................................13 Mastering Wheel Alignment Angles for All Levels ...................................................................................13 Drivability & Diagnostics Advanced Drivability Diagnostics ...............................................................................................................34 ASE A8 Test Prep for Engine Performance ................................................................................................14 BMW Drivability Diagnostics ........................................................................................................................23 Domestic Drivability Diagnostics ................................................................................................................23 Essential Diagnostic Techniques .................................................................................................................25 Import Drivability Diagnostics & Tips ..........................................................................................................14 Maximizing Your Multimeter & Power Probe .............................................................................................14 Misfire Diagnostics ........................................................................................................................................25 Scan Data Diagnostics with Fuel Trim and More! ....................................................................................25 Subaru Diagnostics 101 .................................................................................................................................25 Electrical & Diagnostics ADAS Calibration Techniques.......................................................................................................................26 ASE A6 Test Prep for Electrical and Electronic Systems .........................................................................15 Delphi's "Crazy Electrical Tips".....................................................................................................................26 Delphi's "U, V and W's" of 3-Phase Electric Motors..................................................................................26 Diagnosing Multiplexed Data Bus Networks ............................................................................................27 Electrical Meters Applications and Understanding - Hands-On ............................................................15 Electrical Testing for Technicians.................................................................................................................27 Hands-On Electrical: Parts 1 & 2 ...................................................................................................................15 Modern Sensor Technology 2.0 ...................................................................................................................17 Modern Smart Charging Systems ...............................................................................................................28 Starting and Charging System Diagnosis ..................................................................................................28 The ABC's of Electrical Systems ...................................................................................................................17 Troubleshooting 3 Generations of Air Bag Electrical Systems for Import & Domestic .....................28

Engine Diagnostics Advanced Base Engine Analysis ..................................................................................................................17 Light Diesel Engine and Performance for the Gas Technician ...............................................................18 Modern Gasoline Engines Turbo Operation & Diagnostics ...................................................................30 Timing Chain Systems ....................................................................................................................................18 Variable Valve Lift Operation and Diagnostics .........................................................................................30 Fuel Delivery CRD and GDI Similarities and Differences ................................................................................................30 Heavy Duty Brakes The Complete Brake Job and it's Impact on Vehicle Uptime .................................................................18 Heavy Duty Emissions After-Treatment Emissions Systems ...........................................................................................................30 HVAC Basic Air Conditioning - HVAC .....................................................................................................................18 Modern AC Diagnostics and Repair ...........................................................................................................34 Refrigeration Diagnostics and Service Procedures ..................................................................................31 Hybrid Systems BEV, HEV and 48 Volt Systems ...................................................................................................................20 Intro to Electric Vehicles ...............................................................................................................................20 Understanding and Diagnosing Electric/Hybrid Vehicles .......................................................................31 Vehicle Electrification/Hybrid Systems ......................................................................................................32 Light Duty Diesel Cummins Diagnosis & Service .....................................................................................................................32 Shop Management Becoming the Leader Your Team will Follow ...............................................................................................7 Corporate Records ............................................................................................................................................7 Financials 101 for Shop Owners .....................................................................................................................7 Michigan Motor Vehicle Service and Repair Act .........................................................................................7 Optimizing Your Customer Shopping Experience ......................................................................................8 Service Writer - Brake Systems ......................................................................................................................8 Targeting Your Business for Exact Profit ......................................................................................................8 Shop Programs Mitchell 1 - Manager SE Top Shop Best Practices .....................................................................................10 MyPlace4Parts Bootcamp .............................................................................................................................10 What's New With Mitchell ..............................................................................................................................10 Women in Auto Care Women in Auto Care Panel ...........................................................................................................................10

Skill Level ALL ATTENDEES

6 ALL ATTENDEES

Shop Management

Becoming the Leader Your Team Will Follow 2/10/24, 8:30-11:30 am Class #102, Amway Pantlind Ballroom Becoming the leader your team will follow is all about knowing yourself, understanding your team and inspiring them to become better versions of themselves. A true leader will make a shop more successful. While there are many managers, few have the skills to lead. This workshop helps to explain the difference between managers and leaders, expose the greatest misconceptions about leadership, and give you practical tools for being the great leader your team really needs! In it I give you the tools to become a great leader resulting in a happier team, more sales on the front counter and customers who start as visitors

Financials 101 for Shop Owners 2/10/24, 1:30-4:30 pm Class #202, Amway Pantlind Ballroom

How many times have you heard the phrase “Profit is King?” How many “profitable” car and truck repair shops end up out of business? Why? This class is an overview focusing on the balance of financial & management key performance indicators necessary in any healthy sales and repair business. We won’t just talk about the metrics – we’ll analyze a few shops with healthy “bottom lines” discovering together why the “bottom line” does not always help grow your business. By the end of this class, you will: (1) Increase your comfort level with your financials, (2) Know how your financial statements are interrelated, and (3) Learn how to use them as a tool in managing your business.

but stay as loyal fans! Presented by: 180Biz Speaker: Rick White

Presented by: 180Biz Speaker: Rick White

Michigan Motor Vehicle Service and Repair Act 2/10/24, 8:30-10:00 am Class #101, Amway Emerald Room B 2/10/24, 1:30-3:00 pm Class #201, Amway Emerald Room B The training is for repair facility owners, managers, service advisers, and technicians on the basic requirements of the Motor Vehicle Service and Repair Act and relevant industry information, including: Repair Facility Manual, Proper written estimates and final invoices, Record keeping requirements, Repair facility and mechanic responsibilities, Common mistakes to

Corporate Records 2/10/24, 8:30-11:30 am

2/10/24, 1:30-4:30 pm Class #203, DeVos Gallery Overlook G

Class #103, DeVos Gallery Overlook G

Many entrepreneurs are unprepared for what is involved in starting and running a business. The requirements to stay in compliance after they incorporate are complicated and reliable information is hard to come by. By some estimates, as many as 60 percent of U.S. Businesses do not maintain their corporate records properly. It doesn't have to be that way. Corporate Minutes, Inc. provides guidance to business owners who are starting a business, looking to grow/expand their operations, who may be interested in pursuing a Business Certification (WBE/ MBE/DBE) and want to make sure their corporate records are up-to-date and properly maintained. Presented by: Corporate Minutes, Inc. Speaker: Laura Wilcox

avoid, And much much more! Presented by: State of Michigan Speaker: Keesha Davis

7 ALL ATTENDEES

Shop Management

Optimizing Your Customer Shopping Experience 2/10/24, 1:30-4:30 pm Class #205, Amway Ambassador Ballroom East Discover the optimum customer journey and workflow process from initial phone call to vehicle delivery. Streamline your operation, prevent delays, increase productivity, maximize profitability, dramatically increase customer satisfaction, learn advanced sales techniques that get your customer to say "Yes!" to additional services, and turn one-time customers into long term service clients who come to you for all their repair and service needs. You, your employees, and your customers will love your new workflow. This is the key to creating the long-term consistent profits you've been searching for! Don't miss this class! Presented by: MWProductivity Speaker: Matt Winslow

Targeting Your Business for Exact Profit 2/10/24, 8:30-11:30 am Class #105, Amway Ambassador Ballroom East Discover how to get your business to produce the exact profit you want to enjoy the lifestyle you deserve, make your future secure, and be able to flourish in any economy. Learn why most shop management software programs don't give accurate profit reports. Develop a new system to get dead accurate profit reports from your shop management software with a little help. Uncover why your shop management software profit report NEVER matches your bank account and learn how to fix it! Learn the easy way to measure real tech productivity and a simple fast way to calculate payroll even when using hybrid comp plans. Discover how to create a service advisor comp plan based on accurate gross profit. Bonus: Learn where the real profit is in auto repair and how to make maximum profit while creating maximum customer satisfaction. This class will revolutionize the way you track metrics in your business and give absolute confidence your shop is going in the right direction. Don't miss it! Presented by: MWProductivity Speaker: Matt Winslow

LIMITED TO – 25 – REGISTRANTS

Service Writer - Brake Systems 2/10/24, 8:30-11:30 am Class #132, DRiV Trailer in Trade Show

This workshop will enhance the skills of the service professional working as the interface between the customer and the business. Effective customer communication and selling skills are highlighted throughout this workshop. Emphasis is placed on practicing the 4C model (concern, cause, correction and consequence). Attendees are trained on how to professionally interact with their customers. Several role play exercises take place throughout the workshop so attendees can practice and hone their skills. This workshop focuses on a light technical overview of a vehicle’s brake system’s components. After completing this workshop, the student will have the knowledge to: Professionally communicate the corrective action necessary for servicing a vehicle’s braking system, Interact professionally with the customer, Communicate the benefits of a premium brake service to the customer. Presented by: Garage Gurus | DRiV Speaker: Dave Cerveny

8 ALL ATTENDEES

February 10 | 6-9 pm DeVos Ballrooms A-D

All participants will receive a set amount of Casino Bucks when arriving at the casino floor. When the night is over, winnings will be converted to raffle tickets for great prizes! Plus, enjoy hot and cold food stations, cash bars, games, and conversation.

Mock Gambling

Drinks

Music & Dancing

Food

Space is limited! Add to your registration now at avtechexpo.com

9 ALL ATTENDEES

Shop Programs

Mitchell 1 - Manager SE Top Shop Best Practices 2/10/24, 8:30-10:00 am Class #131, DeVos River Overlook F This session is designed to help shops further streamline daily workflow processes by utilizing best practices and time-saving tips with Manager SE. We will provide attendees with useful ideas for configuring Manager SE for the way they do business. Our cloud- based Shop Reports extends the shop’s reviewing shop activity to wherever they are. Presented by: Mitchell Speaker: Tim McDonnell

What's New With Mitchell 2/10/24, 2:00-3:30 pm Class #231, DeVos River Overlook F

Get a comprehensive update on the newest user- requested features in Mitchell1 products. Manager SE supports MessageCenter texting, performing ProSpect DVI on mobile devices, and a few other surprises! Get the scoop on Manager SE Truck Edition for Class 4-8 trucks; learn about Fleet portal integration and VMRS codes in Truck labor. Our SocialCRM shop marketing platform now with Texting Campaigns and Online Appointments is working closer than ever with Manager SE. Presented by: Mitchell Speaker: Tim McDonnell

MyPlace4Parts Bootcamp 2/10/24, 10:00-11:30 am

2/10/24, 2:30-4:00 pm Class #225, DeVos Chase Boardroom

Women in Auto Care

Class #125, DeVos Chase Boardroom

As a MyPlace4Parts user, you are using the industry’s easiest and most comprehensive online ordering tool. It is a system that is replete with features, some of which you might not be familiar with. Learn from staff and other power users the powerful tools available to get more done faster. We will show you shortcuts, cheats, and best practices to help you get the most out of MyPlace4Parts and Auto-Wares. You can attend one session or the other. Presented by: Auto-Wares Group of Companies Speaker: Mike Hellenberg

Women in Auto Care Panel 2/10/24, 9:00-11:00 am Class #134, DeVos Ballroom B

Women in Auto Care is a global community of auto care industry professionals who help transform the lives of those who transform the auto care world. The community is comprised of auto care professionals dedicated to the advancement, education and empowerment of women within the auto care industry. For more than 20 years, Women in Auto Care has served as the leading organization of women in the auto care business. The organization supports women in the industry as well as female students aspiring to careers in auto care. Members of Women in Auto Care have careers spanning the entire auto care industry, including technicians, shop owners, engineers, human resources, business management, marketing, sales, product management, manufacturing, distribution, wholesale, retail, consulting and the industry associations. Come join us in our panel discussion on how we can all affect the Auto Industry in a positive manner. Presented by: Women in Auto Care Speakers: Panelists TBD

10 ALL ATTENDEES

Skill Level ENTRY/ INTERMEDIATE

11 ALL ATTENDEES

11 ENTRY/INTERMEDIATE

Brakes

Brakes: Diagnostics and Service Updates 2/10/24, 8:30-11:30 am Class #212, DeVos Gallery Overlook B This seminar is designed to enhance the Technician’s ability to properly diagnose automotive and light truck braking systems. A review of ABS operation, related components and base brake tips helps to reduce diagnosis time and comebacks. Understanding of measurements of run out and parallelism will help reduce customer complaints. This seminar discusses application, operation, diagnosis and bleeding. Helpful tips for system diagnosis, either with or without scan tools, are provided. Presented by: Macomb Community College Speaker: Gordan Lee Braking System Diagnosis and Repair 2/10/24, 1:30-4:30 pm Class #229, DeVos River Overlook D This instructor-led training seminar focuses on braking system diagnosis, and covers components, operation, and proper service practices. This course highlights real world case studies to address brake noise, pulsation, pad wear, fluid leaks, and concerns with power assist systems. Enhanced braking system designs and features by various manufacturers will also be covered. Presented by: ACDelco Speaker: Rob Roth

ASE A5 Test Prep for Brakes 2/10/24, 1:00-5:00 pm Class #214, DeVos Gallery Overlook C

This workshop reviews the needs for passing the ASE A5 Brakes Test. A Garage Guru overviews general test taking procedures and guidelines. The workshop includes reviewing several ASE sample questions and the logic behind the way they were written. We provide a summary of the description and operation for the following items taken from the task list for the ASE A5 test: Hydraulic System Diagnosis and Repair, Drum Brake Diagnosis and Repair, Disc Brake Diagnosis and Repair, Diagnosis and Repair. Presented by: Garage Gurus | DRiV Speaker: John Dixon

12 ENTRY/INTERMEDIATE

Chassis, Steering & Suspension

LIMITED TO – 24 – REGISTRANTS

EPAS Systems Steering Service and Repair 2/10/24, 1:30-4:30 pm Class #226, DeVos River Overlook A Covering system operation, testing, common issues, filtration, flushing, and the ideal install. Course covers common diagnostic procedures to verify the vehicle can support the electrical demands of the EPAS systems. It also covers the different versions of EPAS systems, as well as the components that support providing inputs to the control module. Module software update requirements are also covered. The rest of the course is designed to cover the systems used by the individual vehicle manufacturers. Technicians will learn: Module software update requirements, system operations, component functions, supporting components, diagnostics and common issues associated with EPAS Systems. Presented by: BBB Industries Speaker: Michael Hall description and operation for the following items taken from the task list for the ASE A4 test: Steering Systems Diagnosis and Repair, Suspension Systems Diagnosis and Repair, Related Suspension and Steering Service, Wheel Alignment Diagnosis, Adjustment and Repair, Wheel and Tire Diagnosis and Service. Presented by: Garage Gurus | DRiV Speaker: John Dixon ASE A4 Test Prep for Steering and Suspension 2/10/24, 8:00 am - 12:00 pm Class #114, DeVos Gallery Overlook C This workshop reviews the needs for passing the ASE A4 Steering and Suspension Test. A Garage Guru overviews general test taking procedures and guidelines. The workshop includes reviewing several ASE sample questions and the logic behind the way they were written. We provide a summary of the

Hydraulics 101 2/10/24, 8:30-11:00 am Class #133 Amway Ruby Room

2/10/24, 1:30-4:00 pm Class #233 Amway Ruby Room

Mastering Wheel Alignment Angles for All Levels 2/10/24, 1:30-4:30 pm Class #218, DeVos Gallery Overlook H How does Caster really work? This Alignment class goes beyond “green is good” and “toe and go”. Regardless of alignment machine brand or type, you’ll master the angles and be able to diagnose bent parts using Steering Axis Inclination, Included Angle, and Set Back. Some customers may be uncomfortable replacing “everything” due to financial challenges, so pinpointing the one faulty part is important. Clear illustrations are provided as a resource for tomorrow or in the future. We’ll look at why circle racers have different alignment setups from road racers. Ever deal with “minutes” specifications? We have a quick solution that you won’t forget. Ever see only one front tire wear out prematurely when the basics check out? There’s a legitimate reason for that. Finally, this is probably the only alignment class that will show you: HOW TO GUARANTEE A STRAIGHT STEERING WHEEL! Presented by: ATEC Automotive Speaker: Phil Eng Attend the Hydraulics 101 session to learn how to safely work around hydraulics and develop the skills needed to properly identify hydraulic hose and couplings. Ideal for store and sales personnel with a Gates hydraulic hose system. Presented by: Gates Speaker: Frank Woodson

13 ENTRY/INTERMEDIATE

Drivability & Diagnostics

ASE A8 Test Prep for Engine Performance 2/10/24, 1:00-5:00 pm Class #213, DeVos Gallery Overlook A

Maximizing Your Multimeter & Power Probe 2/10/24, 8:30-11:30 am Class #118, DeVos Gallery Overlook H This class is for the Rising Star/Future Star Technicians in your shop. If the last class you had was vo-tech or a technical school, then this class is for you. This is not a theory class. We will show when to perform a specific test for a specific problem using your Multimeter and Power Probe. Our instructions are clear and concise keeping in mind shop productivity and efficiency. Testing methods covered: Backprobing vs piercing vs scan tool readings; Sensor reference, signal, and ground; Battery SOC and charging; Parasitic Drain with amperage; Voltage Drop vs available voltage; When to test using Duty Cycle and Frequency; When a testlight is faster; Dealing with mA and k-ohms; When to use DCV or ACV. We will also illustrate the advantages of using Min/Max, Hold, and Zero functions. You will leave here at the Next Level! Presented by: ATEC Automotive Speaker: Phil Eng Import Drivability Diagnostics & Tips 2/10/24, 1:30-4:30 pm Class #215, DeVos Gallery Overlook D In this class, you will: • Discuss the inputs, processing, and outputs at the core of today’s engine management platforms. • Understand import fuel trims vs. OBDII generic fuel trims to fast track the diagnostic process to find the root cause of some driveability issues. • Use VE calculators to determine a diagnostic path of troubleshooting. Apply logical methods to streamline the diagnostic process on import applications. • Learn about import vehicle systems, driveability diagnostic steps, and scan tool data PIDs to fix the car right the first time. Presented by: NGK Speaker: Philip Austin

This workshop reviews the needs for passing the ASE A8 Engine Performance Test. A Garage Guru overviews general test taking procedures and guidelines. This workshop includes reviewing several ASE sample questions and the logic behind the way they were written. We provide a summary of the description and operation for the following items taken from the task list for the ASE A8 test: General Engine Diagnosis, Ignition System Diagnosis and Repair, Fuel, Air Induction and Exhaust System Diagnosis and Repair, Emission Control Systems Diagnosis and Repair, and Computerized Engine Control Diagnosis. Presented by: Garage Gurus | DRiV Speaker: Dave Cerveny

14 ENTRY/INTERMEDIATE

Electrical & Diagnostics

LIMITED TO – 35 – REGISTRANTS

ASE A6 Test Prep for Electrical and Electronic Systems 2/10/24, 8:00 am - 12:00 pm Class #113, DeVos Gallery Overlook A This workshop reviews the needs for passing the ASE A6 Electrical and Electronic Systems Test. A Garage Guru overviews general test taking procedures and guidelines. This workshop includes reviewing several ASE sample questions and the logic behind the way they were written. We provide a summary of the description and operation for the following items taken from the task list for the ASE A6 test: General Electrical / Electronic System overview, Battery and Starting System Diagnosis and Repair, Charging System Diagnosis and Repair, Lighting Systems Diagnosis and Repair, Instrument Cluster and Driver Information Systems Diagnosis and Repair, Body Electrical Systems Diagnosis and Repair Presented by: Garage Gurus | DRiV Speaker: Mark Kenyon Electrical Meters Applications and Understanding - Hands-On 2/10/24, 8:30-11:30 am Class #112, Amway Thornapple Discover the full potential of a DVOM, DMM, or whatever you call the electrical meter. If you are not sure how to read and use the full potential of electrical meters, this class will help. It is a lecture and hands-on class, so bring your multi-meter. Meters provided to the first 50 registrations and presented as a gift after completion. What we’ll cover: • Understanding meter proper hookups • Manual and auto ranging of the meter • How not to blow a meter fuse • Kilo volts, millivolts, microamps, milliamps, mega, and kilo ohms Presented by: Macomb Community College Speaker: Dan Claus

Hands-On Electrical: Part 1 2/10/24, 8:30-11:30 am Class #108, Amway Kendall Room This class is designed to enhance the technician’s ability to diagnose electrical systems. You may bring your own DVOM

(Digital Multi-Meter). If you do not bring one, we will have some available for you to use. You can attend one or both sessions. What we’ll cover: • Basic electrical diagnosis • Discuss the operations and diagnosis of relays and relay circuits • How to use a multimeter • Proper electrical probing • Hands-on testing of basic electrical systems, relay testing, and diagnosing • Voltage drop introduction • Electrical schematics (interpreting and reading) Presented by: Macomb Community College Speaker: Kurtis LaHaie

LIMITED TO – 35 – REGISTRANTS

Hands-On Electrical: Part 2 2/10/24, 1:30-4:30 pm Class #208, Amway Kendall Room

This class is designed for those with an electrical background but would like a review on using a DVOM, wiring schematics, or how a relay works. This class will use simulation boards that you will build, test, and use to diagnose electrical circuits. This class will be about 80% hands-on. You can attend one or both sessions. We will diagnose the following faults: • Relay Circuits • Open Circuits • Short Circuits Presented by: Macomb Community College Speaker: Kurtis LaHaie • High resistance in a circuit • Perform voltage drop testing

15 ENTRY/INTERMEDIATE

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Electrical & Diagnostics

Engine Diagnostics

Modern Sensor Technology 2.0 2/10/24, 8:30-11:30 am Class #115, DeVos Gallery Overlook D

Advanced Base Engine Analysis 2/10/24, 8:30-11:30 am Class #111, Amway Pearl Room This course focuses on what can be a VERY difficult driveability or Check Engine Light diagnosis; a base engine problem. What can make base engine problems difficult to diagnose? Well for a start, there is no scan tool or scope that can tell you exactly what is wrong with an engine (for example: that the #4 cam lobe is worn, the timing belt is off ½ or 1 tooth, or that a vehicle with a misfire code failure is due to a base engine problem.) Any technician can diagnose a broken timing belt, this course focuses on the not so obvious failures. Trying to Identify engine problems by disassembly of components is not a good option for diagnosis, since it is very time consuming. This course takes your diagnostics to the next level, by expanding on the theory of engine operation. You will then use that theory to provide fast "real world" diagnosis without disassembly! From volumetric efficiency testing, compression theory, valve timing analysis to misfire diagnosis, this course will give you the tools to quickly and accurately diagnose base engine problems. This course is also excellent for the seasoned veteran, as many concepts that have applied to older engines, no longer apply to today's engines. This course covers both import and domestic engines and USES TOOLS YOU ALREADY OWN. This is NOT a pressure transducer class! Presented by: ATEC Automotive Speaker: Dave Scaler

This course provides a walkthrough of various sensor technologies. We will examine DTCs and their code, as well as set criteria in relation to various conditions through the use of multiple case studies. Presented by: NGK Speaker: Philip Austin

The ABC's of Electrical Systems 2/10/24, 8:30-11:30 am Class #126, DeVos River Overlook A

Understanding how circuits are built and components function are key in any system. This course starts right at the components, works outward from the power sources to understanding the road map traveled to and from. This course is designed to help a beginning technician navigate on their electrical diagnostic training path. Areas covered are as follows; components and their operation, batteries and operation, circuit types and the flow, reading and using a wiring diagram, and basic starter and alternator function. Presented by: BBB Industries Speaker: Michael Hall

17 ENTRY/INTERMEDIATE

Heavy Duty Brakes

Engine Diagnostics

Light Diesel Engine and Performance for the Gas Technician 2/10/24, 8:30-11:30 am Class #107, Amway Haldane The course is designed to introduce the gasoline technician to light diesel engine and performance repairs. The ideal student does not currently work on the light duty diesel vehicles but would like to expand their knowledge base in this area. Topics that will be covered include: Similarities between direct- injection gasoline and diesel engines, maintenance and care of diesels, exhaust after-treatment, codes/ PIDs and monitor diagnosis, and no-code diagnosis. Case studies will be used to highlight current repair concerns. Presented by: Macomb Community College Speaker: Curt Ward Timing Chain Systems 2/10/24, 8:30-11:30 am 2/10/24, 1:30-4:30 pm Class #217, DeVos Gallery Overlook F Note: This is the same class as offered in the afternoon - given again to accommodate more techs. Today’s timing drive systems are more complicated than ever. It’s important to have a solid understanding of how they operate and even more important to understand how to diagnose and service the most problematic applications. Learn about individual component technologies including Variable Valve Timing (VVT) phasers and solenoids. Learn how these components interact, how they fail and why there is such importance of complete system replacement. Class #117, DeVos Gallery Overlook F Hear a deep analysis and instruction on some of the most popular and problematic timing system replacements: GM HFV6 3.0L/3.2L/3.6L

The Complete Brake Job and its Impact on Vehicle Uptime 2/10/24, 8:30-11:30 am Class #100, Amway Emerald Room A

2/10/24, 1:30-4:30 pm Class #200, Amway Emerald Room A

Vehicle downtime is the biggest enemy of a productive and profitable fleet of commercial vehicles. Through the years, few things have impacted the ability to service contracts or accounts more than having vehicles in a service bay rather than on the road. It is often the overlooked maintenance, or a desire to get back on the road faster, taking short cuts that cause a vehicle to be down unnecessarily, impacting your company goals. In this class, taught by world class instructors from MAT HD, we will explore the importance of proper and complete brake repairs in the commercial sector to increase vehicle uptime and production for your fleet.

Presented by: MAT HD Speaker: Bob Shelton

HVAC

Basic Air Conditioning - HVAC 2/10/24, 1:30-4:30 pm Class #207, Amway Haldane

This session will cover basic air conditioning concepts and explain common terminology. We will also cover basic diagnostics, including pressure and temperature. This session is designed for the entry-level technician with little to no experience in automotive air conditioning systems. Presented by: Macomb Community College Speaker: Curt Ward

GM 4 CYL Ecotec 2.0L/2.2L/2.4L Ford 6 CYL Ecoboost 3.5L/3.7L

Ford V8 Triton 4.6L/5.4L Nissan 6 CYL 3.5/4.0L Presented by: Cloyes Speaker: Cody Smith

18 ENTRY/INTERMEDIATE

NOW WITH EXCLUSIVE

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• Helps provide more consistent damping performance through a variety of temperatures.

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19 INTERMEDIATE/ADVANCED

Hybrid Systems

BEV, HEV and 48 Volt Systems 2/10/24, 8:30-11:30 am Class #130, DeVos River Overlook E

The Introduction to BEV and HEV Service Strategies explains how these increasingly popular vehicles operate. In this course, the student will gain knowledge on the components, operating strategy and unique powertrain configurations. Students will learn to identify the components and understand the safe practices required to service these types of vehicles. Presented by: Bosch Speaker: Dieter Lorentz

Intro to Electric Vehicles 2/10/24, 1:30-4:30 pm Class #232, DeVos Gallery Overlook B

This clinic provides easy to understand information about how an actual electric vehicle works. Reducing or eliminating emissions is high priority for vehicle manufacturers. One way to achieve this goal is to increase the number of zero emission vehicles on the road. California has a zero-emission mandate and China has also adopted a version of California’s plan in its new energy mandate. BEV production numbers are on the rise and are soon going to be commonplace. The time is here to start learning about BEV’s and preparing for this fundamental shift in automotive technology. This clinic will present a solid overview of components, operation and the tooling you will need to successfully compete in the BEV market. We will discuss BEV (Battery Electric Vehicle) battery packs, invertors, converters, electric motors, normal-safe service procedures, and the various modules that control the vehicle’s electrical systems. After completing this seminar, the student will have the knowledge to: Invest wisely in the special tools required for service of BEV’s, Recognize common components shared between Hybrids and BEV’s, Identify components found only on BEV’s, Understand battery construction, cooling and testing methods, Recognize power flow through the BEV drivetrain Presented by: Garage Gurus | DRiV Speaker: Mark Kenyon

20 ENTRY/INTERMEDIATE

Skill Level INTERMEDIATE/ ADVANCED

21 INTERMEDIATE/ADVANCED

Auto Body

Color Theory, Color Proofing, and Difficult Colors 2/10/24, 8:30-11:30 am Class #109, Amway Vandenberg A

New Tech and Paint Systems XP and Hi-Tec 2/10/24, 1:30-4:30 pm Class #210, Amway Vandenberg B

The one class every painter should take. Our highest rated class offered by Axalta condensed into a 3 hr session that covers Color Theory, analyzing color and proper tinting techniques to achieve blendable match. Learn how surface prep and application techniques are part of successful color match. Improve overall time with proper color retrieval techniques using electronic color tools. Learn to create a special color library in Colornet for quick color retrieval. This class will help all painters improve color match process and ability. Who should attend: Painters and Production Managers

Get the inside scoop on new paint technologies and our focus on production with Cromax XP and Spies Hecker Hi-Tec paint lines, our two most popular paint systems within the Axalta. This class will help you understand the differences between the two systems how to evaluate what paint system is right for your shop's unique environment. We will also take a look at new features in ColorNet and how to access them. This class will offer plenty of time for open discussion with Axalta and our own Paint Tech Reps. Who should attend: Painters, Production Managers, Owners Presented by: Axalta/Auto-Wares Speaker: Axalta and Auto-Wares Reps Operational Awareness and Excellence for Body Shops 2/10/24, 1:30-4:30 pm Class #209, Amway Vandenberg A The top performing body shops have an in-depth knowledge, understanding, and perception of the processes throughout their organization. They also understand how each process contributes towards desired outcomes, reducing costs, maximizing profits and continuous improvement. Get a better handle on your operational awareness and how excellence produces consistent measurable improvements in your business. Who should attend: Production Managers, General

Presented by: Axalta Speaker: Bob Winters

Critical Collision Shop Estimating Procedures 2/10/24, 8:30-11:30 am Class #110, Amway Vandenberg B In this highly sought after class, we will teach how to make sure you aren't leaving off the most profitable pieces of the estimate. Show how different set ups of the estimating system can create wide differences in how you write. Help you create check and balance ratios to make sure your sheet is profitable. How to have a discussion with adjusters and not an argument. Understand the Sales, Customer Service, Communication, and Record Keeping side of being an estimator. Go from a good sheet to an outstanding sheet that significantly improves both shop production and profitability. Who should attend: Estimators, General Managers, Owners

Managers, Owners Presented by: Axalta Speaker: Robert Rick

Presented by: Axalta Speaker: Stuart Pope

22 INTERMEDIATE/ADVANCED

Drivability & Diagnostics BMW Drivability Diagnostics 2/10/24, 1:30-4:30 pm Class #228, DeVos River Overlook C This class will use vehicle case studies to illustrate the diagnostic process needed to diagnose a range of problems on these complex cars. ISTA test plan diagnostics will be shown. Learn how to develop a logical way to diagnose problems that the manufacturer created test plans do not provide a simple solution to. Problem vehicles will be diagnosed with scan data analysis and lab scope testing using an understanding of system operation, not just following Test Plan directions. The following vehicles will be discussed: 2010 BMW 528, MIL and Lambda Control Code, 2004 BMW 330xi, MIL Complaint, 2004 BMW X-5, Severe Running Complaint, Crankcase Pressure Testing & a 2011 BMW 335i Emission Failure, 2013 BMW X-3, No Start Issue, and 2011 BMW 328i, Rough, Rolling Idle. Each case study will illustrate the path to the root cause of the problem. Presented by: GreatWater Garages Speaker: Scot Manna

Domestic Drivability Diagnostics 2/10/24, 1:30-4:30 pm Class #206, Amway Governor’s Room In this case study based class, we will discuss a variety of diagnostic techniques used to solve a mix of difficult driveability problems found on GM, Ford and Chrysler vehicles. Case Studies are tremendous educational tools which can be used to explain system theory, specific testing techniques and data interpretation in a real world environment. Scan data interpretation and scope usage along with a common sense approach will be highlighted throughout this session. Presented by: Pro-Tech Auto Speaker: John Thornton

23 INTERMEDIATE/ADVANCED

24 INTERMEDIATE/ADVANCED

Drivability & Diagnostics

Essential Diagnostic Techniques 2/10/24, 8:30-11:30 am Class #122, DeVos Grand Gallery D

Scan Data Diagnostics with Fuel Trim and More! 2/10/24, 1:30-4:30 pm Class #223, DeVos Grand Gallery E With the ever-expanding capabilities of scan tools, diagnosis is becoming easier if you know how to interpret data. This class will focus around fuel trim values in conjunction with other data PIDs. Many case studies will be used to illustrate points like: incorrect fuel injector flow rate, what you didn’t realize you needed to know about Ethanol, EVAP, and more. A

This is a critical thinking or logical approach class to address many of the issues that face techs every day; working on systems that are new to them or that they have little or no experience diagnosing. The course is a mix of critical thinking, theory, diagnostic testing methods, tooling, and real-world case studies. Three areas will be addressed: mechanical testing, fuel trim diagnostics, and ignition testing. Graphing scan data, archiving data and other useful diagnostic software will be discussed. Lots of real world, not-so-forward case studies will be used to illustrate these processes and techniques. Having a sound foundation of the essentials will aid techs in honing their root problem solving skills. Presented by: The Drivability Guys Speaker: Eric Ziegler Misfire Diagnostics 2/10/24, 1:30-4:30 pm Class #222, DeVos Grand Gallery D Got a pesky misfire or misfire codes that has been giving you fits? Sometimes something that is perceived to be simple can be frustrating and/or time consuming. Generally, misfires can be caused by three things: ignition, fuel, or mechanical issues. This course will investigate diagnostic techniques required to narrow the offender quickly and efficiently to one of these three possibilities. Emphasis is placed on a logical approach and effective use of appropriate testing techniques. While scan tools and scopes will be the primary focus of this class, other tools will be used as well. Real world case studies will be used to illustrate these efficient and effective diagnostic techniques. Presented by: The Drivability Guys Speaker: Eric Ziegler

variety of scan tools will be used. Presented by: The Drivability Guys Speaker: Scott Shotten

Subaru Diagnostics 101 2/10/24, 8:30-11:30 am Class #123, DeVos Grand Gallery E

Subaru’s market share has increased over the past few years. Although they do not seem to break often, Subarus are, or will be, finding their way into your shops. The beginning of this class covers some basic Subaru knowledge that will be required to diagnose engine related issues effectively. Aftermarket tooling will be used for much of the examples, but OE tooling will be used as well. The bulk of this class will cover the issues, diagnosis and repair of late model chain driven Subaru engines. This class will use many case studies to illustrate points. AVCS diagnostics and

learning values will be covered. Presented by: The Drivability Guys Speaker: Scott Shotten

25 INTERMEDIATE/ADVANCED

Electrical & Diagnostics

ADAS Calibration Techniques 2/10/24, 8:30-11:30 am Class #120, DeVos Grand Gallery B

Delphi's "Crazy Electrical Tips" 2/10/24, 8:30-11:30 am Class #116, DeVos Gallery Overlook E

Advanced Driver Assist Systems or ADAS are designed to help the driver avoid collisions with other vehicles or objects through the use complex systems such as radar and image processing cameras. While these systems are very reliable under normal conditions, vehicle collisions and many service procedures require ADAS components to be calibrated. The goal of this class is to prepare the aftermarket technician to determine when and how an ADAS component needs to be calibrated by looking at specific examples on various vehicles. After completing this class, a technician will be able to: • Explain ADAS system operation • Determine required tools for an ADAS calibration • Setup a vehicle an ADAS calibration

Some electrical problems can drive even the best technician crazy. In this training course, veteran Delphi trainer Dave Hobbs will explain some common and not so common electrical / electronic problems and the practical methods to diagnose them. Topics will include Phantom Battery Rundowns (a.k.a. Intermittent Parasitic Current Draw), Ripple Voltage Testing with Meters and Scopes, and Meter Mistakes.

Presented by: Delphi Speaker: Dave Hobbs

Delphi's "U, V and W's" of 3-Phase Electric Motors 2/10/24, 1:30-4:30 pm Class #216, DeVos Gallery Overlook E 3-Phase electric motors are gaining popularity in both high voltage and low voltage applications. Delphi veteran tech trainer Dave Hobbs will familiarize you in the operation, applications and diagnostics of these unique electric motors. What we'll cover: LOW Voltage Versions: (1) BLDC 3-phase pump common applications (fuel pumps & fan motors), (2) Theory of Operation / Wiring schematics (3) Diagnostics – Scan PIDs, Meter Readings and Scope Patterns HIGH Voltage Versions: (1) Inverter operations for traction / starter / generator applications (2) Phase Resistance Testing (3) Diagnostics – Scan PIDs, Meter Readings and Scope Patterns

• Evaluate calibration failures • Perform reset procedures Presented by: Standard Motor Products Speaker: Ken Brown

Presented by: Delphi Speaker: Dave Hobbs

26 INTERMEDIATE/ADVANCED

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