Shop Management
Optimizing Your Customer Shopping Experience 2/10/24, 1:30-4:30 pm Class #205, Amway Ambassador Ballroom East Discover the optimum customer journey and workflow process from initial phone call to vehicle delivery. Streamline your operation, prevent delays, increase productivity, maximize profitability, dramatically increase customer satisfaction, learn advanced sales techniques that get your customer to say "Yes!" to additional services, and turn one-time customers into long term service clients who come to you for all their repair and service needs. You, your employees, and your customers will love your new workflow. This is the key to creating the long-term consistent profits you've been searching for! Don't miss this class! Presented by: MWProductivity Speaker: Matt Winslow
Targeting Your Business for Exact Profit 2/10/24, 8:30-11:30 am Class #105, Amway Ambassador Ballroom East Discover how to get your business to produce the exact profit you want to enjoy the lifestyle you deserve, make your future secure, and be able to flourish in any economy. Learn why most shop management software programs don't give accurate profit reports. Develop a new system to get dead accurate profit reports from your shop management software with a little help. Uncover why your shop management software profit report NEVER matches your bank account and learn how to fix it! Learn the easy way to measure real tech productivity and a simple fast way to calculate payroll even when using hybrid comp plans. Discover how to create a service advisor comp plan based on accurate gross profit. Bonus: Learn where the real profit is in auto repair and how to make maximum profit while creating maximum customer satisfaction. This class will revolutionize the way you track metrics in your business and give absolute confidence your shop is going in the right direction. Don't miss it! Presented by: MWProductivity Speaker: Matt Winslow
LIMITED TO – 25 – REGISTRANTS
Service Writer - Brake Systems 2/10/24, 8:30-11:30 am Class #132, DRiV Trailer in Trade Show
This workshop will enhance the skills of the service professional working as the interface between the customer and the business. Effective customer communication and selling skills are highlighted throughout this workshop. Emphasis is placed on practicing the 4C model (concern, cause, correction and consequence). Attendees are trained on how to professionally interact with their customers. Several role play exercises take place throughout the workshop so attendees can practice and hone their skills. This workshop focuses on a light technical overview of a vehicle’s brake system’s components. After completing this workshop, the student will have the knowledge to: Professionally communicate the corrective action necessary for servicing a vehicle’s braking system, Interact professionally with the customer, Communicate the benefits of a premium brake service to the customer. Presented by: Garage Gurus | DRiV Speaker: Dave Cerveny
8 ALL ATTENDEES
Register today at avtechexpo.com
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