Team around the child and relevant professionals are involved to ensure the best outcome is achieved for the child. The concept of bullying is difficult for the majority of children that will be placed at Maple View. Many of the children will show challenging behaviours which can be aimed at peers within the home. The high staffing supervision ratios means that these behaviours are closely monitored. However, if staff or a child feel that a behaviour is bullying in any way, a safeguarding form will be completed, and it will be closely monitored. The team use various tools to deal with and interaction would be regularly analysed by the Safeguarding Team. Complaints can arise from Safeguarding forms or can be
submitted in writing. All complaints are taken seriously and are dealt with by the Head of Care/ Registered Manager. If the complaint is specific to the education provision, it will be dealt with by the Headteacher. All complaints are recorded centrally in the specific log and are monitored by our independent Regulation 44 visitors and monthly as part of internal audits. All complaints are responded to in writing. SENAD and all of the homes see complaints as part of the learning process; it helps children understand how to resolve issues appropriately and helps the home develop practice. In the first instance, any complaint should be referred to the home to resolve. If this cannot be achieved, the complaint can be referred to SENAD (Tel:01332 378840) and/or Ofsted (Tel:0300 1231231). SENAD will follow its complaints procedure by appointing someone independent of the home to investigate where appropriate The final stage is for any unresolved complaint to go to a complaint panel.
Children who feel they are being bullied as well as the alleged perpetrators are sensitively supported and have access to discrete anti -bullying and self -advocacy programmes. The programmes are delivered by the most suitably skilled staff member.
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