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Experience in Innovation We remain a leader in technology, research and
Service Team We recognise that outstanding service is crucial in the construction industry and can assure a positive experience from a dedicated team of experts. With our service team, you are fully supported by our highly qualified technical teams. With decades of experience, our technical experts are ready to offer assistance in timber engineering related matters. Our skilled professionals are not only experts within ITW, but they also play a leading role in the industry’s representative bodies across the globe . What makes us unique is that we have team members who are constantly involved in finding and developing innovative solutions to future challenges with these industry bodies. Assisting and driving the creations and updates for building legislation and standards.
What makes us unique Our products have made a name for themselves by holding positions in niche markets where ITW technology can address customers’ unique needs like higher global standards for safety and energy efficiency as well as the growth of offsite construction projects. We are a fully integrated supply partner for all things related to the offsite and prefab industry in UK, Ireland and Nordics. With an experienced team, premium fixings and our own metalwork brand, we are the only company that can provide a holistic service for all your truss, panel, joist and metalwork needs. development, regularly collaborating along the value chain. We are constantly working with construction experts to create future-proof and innovative compliant solutions that increase productivity and solves industry problem. Our state of the art research facility in Glenrothes, Scotland includes an Instron test rig and timber conditioning chamber to allow fast track prototyping and testing. With more than 100 years of experience in manufacturing globally, our ITW staff are highly trained and experienced in providing high-quality service to customers.
Our customer service team plays an important role delivering a best in class customer experience.
They can assist you with:
— Processing your orders — Providing pricing and delivery information — Answering questions and queries — Putting you in touch with the correct member of our organization
Available Monday to Friday from 8.30am – 4:30pm.
Should you wish to call Technical Service or Customer Service, our phone lines are available Monday to Friday from 8.30am – 4.30pm +44(0) 1592 771132 Customer Service: orders@itwcp.com itwcp-offsite.co.uk Technical requests can be submitted 24/7 by emailing us on technical@itwcp.com
The latest most up to date version will always be online and not in print or in downloaded pdf.
5 Technical support 01592 771132 / technical@itwcp.com / https://www.itwcp-offsite.co.uk
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