Tell us once The Surrey Registration Service and local authorities across Surrey offer this free, national service which we hope will make things easier for you. Tell Us Once allows you to tell multiple government agencies about a death, all at once. At your death registration appointment, the registrar will give you a unique reference number, allowing you to notify organisations that participate in the service. Your unique reference number will only be valid for a limited time. Please refer to the Tell Us Once document issued by the Registrar. You can notify organisations either in one phone call or by visiting https://www.gov.uk/ after-a-death/organisations-you-need-to- contact-and-tell-us-once The Tell Us Once service is determined by the usual address of the deceased. Not all local borough or district councils offer Tell Us Once.
• Collection of payments for Council Services • Electoral Services
Letting organisations know When you manage the affairs of someone who has died, you will need to correspond with a lot of organisations. People have different circumstances and the organisations you need to contact will vary. We have listed some of the main organisations you may need to contact. But please remember, if you have used the Tell Us Once service you will have already notified some of the following departments – in these cases, you do not need to contact them again yourself. It is very useful to have information about the person that has died available when contacting any company or association. This will make the task of completing any forms or documents much easier. Details of the deceased that will be most useful to know include: • Date and place of birth • Date and place of death • Spouse / Civil Partner’s full name, date of birth and occupation • Date of marriage or civil partnership (if appropriate) • National Insurance Number • NHS Number • Child Benefit Number (if appropriate) • Tax Reference Number (if appropriate) Pensions / Benefits / Tax Credits • Contact the Department of Work and Pensions to ensure any state pension payments are stopped. You can telephone them on 0800 731 0469 or visit www.gov.uk. • Contact the deceased’s employer or current occupational pension provider as they will advise if the deceased’s occupational pension can be passed to another family member or surviving civil partner. • Contact the deceased’s personal pension provider, if a policy was in place. • Contact a Jobcentre Plus or Social Security Office if benefit was in payment, for example, Universal Credit, Child Benefit, Attendance Allowance. (Please telephone 0800 169 0310 for advice, or visit www.gov.uk). • Contact Her Majesty’s Revenue and Customs, if tax credits were in payment (Working Tax or Child Tax Credits). You can telephone 0345 300 3900 or visit www.hmrc.gov.uk.
Identity and Passport Service • Passport Cancellation
Driver and Vehicle Licensing Agency • Driving Licence Cancellation
Department for Work and Pensions • Pension, Disability and Carers Service • Jobcentre Plus • Overseas Health Team Ministry of Defence, Service Personnel and Veterans Agency • War Pensions Scheme
HM Revenue and Customs • Child Benefit
• Universal Credit • Personal Taxation
After you have completed the second part of the Tell Us Once Service, the departments that you have notified may contact you separately to confirm that the relevant processing has been completed. If you have not heard from a department within 28 days, you may contact the Tell Us Once telephone service who will follow it up on your behalf. Due to the secure nature in which your information is treated, the register office will not be informed of any correspondence between you and the department – it is a one-way process. We are unable to contact them for you. All the information you give is treated securely. The organisations that you notify will use it to update their records, but only as the law allows.
Organisations that currently participate in the Tell Use Once Service include:
Local Councils • Housing Benefit Office • Council Tax Payments and Benefits Office • Council Housing • Libraries • Blue Badges • Adult Services • Children’s Services
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Bereavement Guide
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