Other services to consider Health services • Tell the deceased’s doctor and any other health service provider they may have used, such as local hospital, dentist and chiropodist. • Return any equipment the deceased may have borrowed from a hospital, clinic or Social Services. • Cancel any services received from Social Services, such as meals-on- wheels, transport or care assistants. Money There are several financial organisations that may need to be informed. These organisations will request to see a copy of the death certificate and include: • The Inland Revenue as there may be an income tax refund due visit www. hmrc.gov.uk or call 0300 123 1072. • Banks, Building Societies, credit card
• Tell the deceased’s gas, electric, water and telephone provider. • Cancel any deliveries of heating oil. • Inform the insurance company that provides the household insurance. • Update HM Land Registry information if the deceased was a joint or sole owner of a property by visiting www.gov.uk/update-property-records- someone-dies. Transport and Travel • Tell the car insurance company. Please note that anyone who is a named driver on the deceased’s car insurance will no longer be insured to drive the vehicle. • Return the deceased’s driving licence to the Driver and Vehicle Licensing Agency (DVLA) – please see the Death and Bereavement section on www.gov.uk or call 0300 083 0090 for further details of what you need to do. • Return the deceased’s car registration documents to the DVLA to allow the change of ownership to be recorded. • Return any Surrey free bus pass to Surrey County Council. For further information please email freebuspass@surreycc.gov.uk or call 0300 200 1002. • Cancel or return any travel passes or season tickets. Claim any refunds due. • Return the deceased’s passport to the Identity and Passport Service – please cut off the top right-hand corner of the passport’s front cover to invalidate it. You need to complete an additional form when returning the document – please call the Passport Adviceline on 0300 222 0000 for a copy or visit the passport section of www.gov.uk. • Return any disabled parking permit to Surrey County Council. Please call 0300 200 1003 for more information or visit the website www.surreycc.gov. uk/roadsandtransport. Personal Items • Return any library books and cancel membership – Surrey Libraries can be contacted on 0300 200 1001 or via www.surreycc.gov.uk/libraries. • Send back any membership cards to clubs or associations and claim any refunds that may be due.
• The HM Revenues and Customs Deceased Estates Helpline is 0300 123 1072 or you can visit
www.hmrc.gov.uk to get advice and information on all tax matters relating to an estate. Houses and Household bills • Ask the Post Office to redirect the deceased’s mail or you can register yourself online by visiting www.royalmail.com. • Use the Bereavement Register to stop unwanted junk mail or direct mailings arriving at the deceased’s home address – call 020 7089 6403 or visit www.thebereavementregister.org.uk to apply for this service. • The Registration Service will notify the Council Tax Department of a person’s death. However, you may wish to contact them directly to discuss any outstanding monies owed, refunds or reductions in Council Tax Charges. • Depending on the deceased’s circumstances, you may need to speak to a council housing department, housing association, mortgage company or private landlord.
companies, insurers, Post Office savings, premium bonds, stocks and shares.
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Bereavement Guide
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