Go Back
Bosch Automotive Aftermarket Automotive | MEE SAP Service Cloud | SAP ERP Bosch Automotive Aftermarket provides aftermarket and repair shops worldwide with modern diagnostic and repair shop equipment and a wide range of spare parts.
Automotive
360 ° Degree Visibility of customer interactions 1 Integrated Solution To manage all service management–related data
Headquarters Germany
Products Diagnostic and repair shop equipment and spare parts
Web Site
boschaftermarket.com
Business Challenges • Multiple portals used for ordering different services, and data held in numerous, siloed databases • Effectively manage and track contact center operations • Difficult for service agents to get an overview of customer requests Customer Benefits • Now that information is in one place, teams no longer need to switch between multiple systems to resolve customer inquiries • With aftersales support and services an essential part of the overall package that customers are purchasing, outstanding service levels are positively impacting overall sales performance for the company • The increased visibility of customers helps offer targeted sales and service products • SAP Service Cloud supports smooth and efficient end-to-end service operations, from the customer contact all the way to back-end processes “A high-quality aftersales experience is an essential part of our overall offering. We are constantly aiming to improve the customer experience and increase the efficiency of service processes, and SAP Service Cloud is supporting us on this journey.”
Jim Leonard Service Manager Bosch Automotive Service Solutions Inc. USA, Automotive Aftermarket Division Robert Bosch GmbH
Read the Success Story
22
© 2024 SAP SE or an SAP affiliate company. All rights reserved.
Made with FlippingBook - Online catalogs